Quinn Ent

Resourceful professional with 10 years of customer service, training, and leadership experience. Skilled in communication, conflict management, process improvement, and administrative support. Eager to leverage organizational and analytical skills in roles such as Administrative Assistant, Program Coordinator, or Data Analyst to drive team success and efficiency.

Administrative Assistant/Receptionist at Raw Body Piercing (2026-02 – Present)

• Executed a variety of administrative and clerical duties to ensure that the business ran efficiently
• Provided reception desk coverage and greeted employees and clients with professionalism and hospitality building client commitment
• Managed student calendars ensuring all information is current, accurate, and updated in a timely manner
• Facilitated the check-in process for over 15+ clients daily, ensuring timely appointments
• Used data driven insights to provide clear and precise information to client inquiries regarding school policies
• Documented and filed client communications daily to maintain accurate records and accounts

Bartender/Server/Trainer at Marriott Bonvoy (2025-03 – Present)

• Trained new staff on service standards, menu knowledge, and POS system operation
• Prepared and served beverages according to standard recipes and customer preferences
• Maintained cleanliness and organization of the bar, patio, and storage areas
• Engaged with customers, provided recommendations, and ensured satisfaction with orders
• Assisted in catering events, showcasing excellent hospitality skills
• Collaborated with kitchen staff to ensure timely service of food and drinks
• Monitored inventory levels and placed orders as necessary

Head Bartender/Trainer at The Friendly Toast (2021-09 – 2025-03)

• Trained new bartenders on drink preparation, customer service standards, and POS operation
• Developed craft cocktails for the menu
• Utilized mixology techniques and provided personalized drink recommendations in a fast-paced environment
• Maintained cleanliness and organization of the bar area, ensuring compliance with health codes and safety regulations
• Managed inventory and supply levels through regular audits
• Collaborated with kitchen staff to ensure timely delivery of food orders for bar customers

Certified Trainer/Shift Supervisor/Bartender at 99 Restaurants (2018-04 – 2023-01)

• Developed and implemented training programs used company-wide
• Provided exceptional customer service by greeting and seating guests, taking orders, and delivering food and beverages
• Provided menu recommendations based on customer preferences and dietary restrictions
• Communicated with team members to coordinate table assignments and collaborated with bar and kitchen staff
• Served as Serve-safe certified first cook
• Trained and mentored bartenders on drink preparation and customer service skills
• Oversaw all aspects of bar operations, including inventory management and staff scheduling
• Collaborated with kitchen staff for seamless food and beverage service
• Created an engaging atmosphere by curating music playlists and coordinating live entertainment
• Managed vendor relationships to negotiate pricing for alcohol purchases
• Monitored customer satisfaction and addressed concerns promptly
• Ensured compliance with health codes, safety regulations, and licensing requirements
• Implemented efficient cash handling procedures
• Retained guests and built a regular clientele through thorough and prompt service

Associate's degree in Fine Arts – Manchester Community College (2022-06)

Bachelor of Science in Sociology – University of Arizona (2026-08)

High school diploma or GED – Pinkerton Academy (2017-06)