Instacart Shopper at Instacart (2019-04 – Present)
- Selected and delivered accurate customer orders on time and in proper condition
- Communicated proactively with customers to resolve substitutions and special requests
- Navigated store layouts efficiently to fulfill multiple orders per shift
- Built repeat business through reliable, detail-oriented service
Production Worker at Orange Bakery (2022-08 – 2023-02)
- Rotated between production machines
- Verified boxes met required weight specifications
- Verified boxes were taped and sealed correctly before shipment
- Inspected baked goods for any flaws or paper stuck in dough
- Palletized boxes and moved pallets into freezer
- Packed boxes with correct amount of pastries
- Fixed any jams or broken machinery
- Cleaned production area at the end of shift
Picker/Packer at Amazon (2021-07 – 2022-10)
- Verified station readiness before each shift, confirming proper bin placement and availability
- Logged in to system and completed any modules that appeared on the screen
- Located each item on screen, verified item description and amount, and placed in designated bin
- Moved at a fast pace with a minimum of 200 items every 3 minutes
- Moved full bins down the line to the conveyor belt
- Reported delayed, stuck, or damaged pods
- Reported missing and damaged items; placed damaged items in designated area
- Practiced lifting in power zone to avoid injury with heavier items
- Cleaned and sanitized station and equipment at end of shift
Customer Service Representative at Continuum Global Solutions (2020-01 – 2022-05)
- Answered customer calls and assisted with account questions including billing, upgrades, international calling, and plans
- Identified and delivered the best available solution for each customer
- Called back customers if call dropped or they submitted a callback request
- Informed customers of special promotions, offers, and sales available to them
- Assisted with general and account questions
- Provided Tier 1 support and transferred to Tier 2 and other departments as needed
Cake Decorator at Harris Teeter (2021-08 – 2022-01)
- Marked down out-of-date items and discarded expired products
- Filled cases with baked items
- Decorated cakes according to customer orders
- Assisted customers in-store and over the phone with orders
Mod Team / Cake Decorator at Walmart (2017-06 – 2019-12)
- Set mods throughout the store: moved shelves to correct locations, cleaned shelves, and confirmed mods
- Handled clearance items: removed no-mod items, placed in correct locations, and applied correct labels
- Based and decorated cakes following cake manual guidelines; checked dates, marked down and labeled items
- Assisted customers, used edible image software and printers, cleaned stations and utensils
Supervisor (Part-Time) at Payless ShoeSource (2017-05 – 2019-03)
- Supervised daily store operations, including opening/closing procedures, cash handling, and staff coordination
- Trained and mentored associates on customer service and store policies
- Maintained merchandising standards and monitored inventory levels
Bakery Manager at BI-LO (2015-04 – 2017-05)
Promoted from Cake Decorator to lead bakery department operations, staff scheduling, and inventory management
- Supervised and trained bakery associates, ensuring consistent quality and adherence to food safety standards
- Managed product ordering and inventory to minimize waste while maintaining fresh, in-stock offerings
- Collaborated with store management to plan seasonal promotions and holiday production schedules
- Maintained strong customer relationships through custom cake consultations and order fulfillment
Cake Decorator at BI-LO (2013-10 – 2015-04)
- Designed and decorated custom cakes for birthdays, weddings, and special events, working closely with customers to meet specifications
- Maintained high standards of presentation, hygiene, and food safety in a fast-paced retail bakery
- Trained new team members on decorating techniques and department procedures
