National Sales Services – Consultant II / Consultant III - Kaiser Permanente - Pasadena, California
(2022-05 - 2025-03)
- Collaborated with business partners to deliver and executed process improvement initiatives/solutions.
- Supported strategic planning and business prioritization projects under the guidance of senior team members.
- Served as a Subject Matter Expert for Renewals SG LOB for the Configure, Price, Quote Program (CPQ).
- Created and maintained service level agreements/guidance documents for the CPQ's rating system.
- Participated in Kaiser Permanente's process improvement program - Associate Improvement Advisor (AIA).
Baldwin Park Complete Care – Senior Analyst - Kaiser Permanente - West Covina, California
(2020-08 - 2022-05)
- Provided service area team leadership regarding data around proactive and preventative care.
- Lead and facilitated champion committees consist of senior physician and executive leaders.
- Devised strategic business plans and improved chances for expected outcome.
- Conducted qualitative and qualitative analysis on departmental projects, workflows, and business issues.
- Developed and presented comprehensive reports/findings at formal meetings throughout the service area.
- Collaborated and worked on reports with data in Clarity, SQL, Excel, Tableau, and SharePoint.
Member Relations Grievance Operations - Associate Consultant - Kaiser Permanente - Rancho Cucamonga, California
(2017-10 - 2020-08)
- Collected, prepared, and tracked reports/summaries such as: production statistics and utilization of services, budget to actual expenditures, and statistical records of performance.
- Proactively assisted in the development of project proposals, implementation plans, process improvements, performance measurement tools and training materials related to the assigned projects.
- Successfully implemented and maintain maintenance of a new innovative SharePoint site.
Member Relations Grievance Operations - Intern - Kaiser Permanente - Rancho Cucamonga, California
(2017-07 - 2017-10)
- Prepared and formatted graphs, spreadsheets, and reports by utilizing Microsoft Office software.
- Restructured and began development of a new team-centered SharePoint site.
- Supported Leadership Business planning meetings & performed data collections and analysis assignments.
Inventory Specialist Pharmacy Technician - CVS Pharmacy - Santa Barbara, California
(2014-08 - 2017-06)
- Managed and oversee all pharmacy technician staff and pharmacy operations workflows.
- Assisted Lead Pharmacist in training staff as well as daily duties delegation.
- Consulted staff and customers of regulatory compliance, proactive patient care opportunities, and pharmacy procedures of medication intake, dispensing, and insurance billing.
- Created new initiative procedures to maximize efficiency and production within the pharmacy.
Merchandise - Disney College Program Intern - The Walt Disney Company - Anaheim, California
(2016-01 - 2016-06)
- Assisted in identifying and supporting new initiative projects to ensure best qualitative results.
- Delivered exceptional daily guest service in a Fortune 100 Company.
- Created a magical atmosphere through personal and friendly interactions.
- Maintained visual displays while overseeing and servicing over 20,000+ guests.
