R Jd

Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients. Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles. Authorized to work in the US for any employer

Transportation Coordinator - Penn Highlands Mon Valley - Monongahela, PA

(2023-06)

• Coordinate transportation for discharged patients and those requiring outpatient appointments, ensuring timely and appropriate transit.
• Maintain strong communication and working relationships with local EMS providers and transportation vendors.
• Review, approve, and track invoices for transportation services, ensuring accuracy and budget compliance.
• Actively contribute to cross-functional committees focused on patient experience, care improvement, and hospital throughput optimization.

Navigator for Social Services and Case Management - Penn Highlands Mon Valley - Monongahela, PA

(2020-12 - 2023-06)

• Distribute Important Medicare Information (IMI) letters to eligible patients in compliance with CMS guidelines.
• Coordinate transportation for patients upon discharge to ensure timely and safe transitions of care.
• Assist patients in securing primary care providers, supporting continuity of care after discharge.
• Collaborate with homecare agencies to initiate efficient and appropriate start-of-care services for discharged patients.
• Prepare and document accurate discharge dispositions in coordination with clinical and administrative teams.
• Deliver high-quality customer service both in person and over the phone, addressing patient and family inquiries with professionalism.
• Provide cross-functional support services to various hospital departments as needed.
• Handle patient information in strict accordance with HIPAA regulations and confidentiality standards.
• Perform general office duties, including data entry, filing, and administrative support tasks.

Medical Review Secretary - Monongahela Valley Hospital - Monongahela, PA

(2020-09 - 2020-12)

• Prepare and document accurate discharge dispositions in collaboration with clinical teams to support smooth transitions of care.
• Deliver excellent customer service in person and over the phone, assisting patients, families, and staff with professionalism and empathy.
• Provide administrative and operational support to various hospital departments to ensure workflow efficiency.
• Ensure strict compliance with HIPAA regulations when handling and accessing patient health information.
• Perform general office duties including filing, data entry, scheduling, and document management.
• Register patients in both the Emergency Room and Outpatient Departments, ensuring accurate and timely data entry.
• Verify insurance coverage and patient demographics to ensure proper and efficient billing and claim submissions to insurance companies.

Outpatient Registration Clerk - Monongahela Valley Hospital - Monongahela, PA

(2020-02 - 2020-08)

• Register patients in Outpatient Departments, ensuring accuracy and completeness of patient information.
• Verify insurance coverage and patient demographics to facilitate correct and timely billing to insurance providers.
• Provide courteous and effective customer service both in person and over the phone, addressing patient and staff inquiries.
• Offer administrative and logistical support to various hospital departments as needed.
• Handle all patient information in compliance with HIPAA regulations to protect patient privacy and confidentiality.
• Perform general office duties, including data entry, filing, scanning, and document preparation.

Miscellaneous Clerk - Monongahela Valley Hospital - Monongahela, PA

(2018-08 - 2020-02)

• Register patients in both the Emergency Room and Outpatient Departments, ensuring timely and accurate data entry.
• Verify insurance coverage and patient demographics to support accurate billing and efficient claim submission to insurance providers.
• Answer and direct hospital-wide phone calls, ensuring callers are routed promptly and correctly to appropriate departments.
• Serve as mail room attendant as needed, handling incoming and outgoing correspondence in a timely and organized manner.
• Provide exceptional customer service both in person and over the phone, assisting patients, visitors, and staff with professionalism.
• Support various hospital departments with administrative and operational tasks to maintain smooth workflow.
• Perform general office duties, including filing, scanning, photocopying, data entry, and document management.

Food Service Worker - Monongahela Valley Hospital - Monongahela, PA

(2017-10 - 2018-08)

• Prepared meal trays for inpatient service, ensuring accuracy and adherence to dietary requirements.
• Served both hot and cold meal components for patient and cafeteria meals.
• Stocked food service areas with necessary supplies to maintain efficient kitchen and service operations.
• Performed salad preparation for both cafeteria customers and inpatient meals.
• Assisted cooks by setting up hot meal service lines for inpatient dining.
• Operated dishwasher and cleaned equipment for inpatient trays and prepared hot foods, maintaining sanitation standards.

Kitchen Prep Cook - Eat n Park - Monongahela, PA

(2016-11 - 2017-12)

• Prepare and cook food items for customers in a safe, efficient, and timely manner, following all food safety and sanitation guidelines.
• Ensure workstations are fully stocked and organized for smooth operation throughout the shift.
• Monitor inventory levels and communicate supply needs to maintain adequate stock during service hours.

Sample Media Producer - Spherion/SKC - Eighty Four, PA

(2016-09 - 2017-06)

• Assembled and produced custom-order tubes, following precise specifications and quality standards.
• Ensured all production steps and safety protocols were followed accurately throughout the manufacturing process.
• Managed time and materials, including sorbents, to meet daily production quotas and maintain workflow efficiency.

Delivery driver - ATM Trucking - McKees Rocks, PA

(2016-06 - 2016-08)

• Loaded delivery trucks accurately and efficiently, ensuring correct handling of goods.
• Delivered products to customers while providing courteous and professional customer service.
• Tracked delivery times, maintained accurate logs, and ensured timely completion of assigned routes.

Shift Manager/Cashier - Taco Bell - Wasgington, PA

(2016-02 - 2016-06)

• Supervised team members to ensure high-quality service delivery and adherence to company standards.
• Oversaw kitchen operations to maintain food quality, safety, and timely preparation.
• Analyzed customer feedback and complaints to identify areas for improvement and implement solutions.
• Maintained inventory levels and ensured adequate stock of supplies to support daily operations.
• Managed cash register operations, including handling transactions, balancing drawers, and ensuring accuracy.

Shift Manager - McDonald's Trinity Point - Washington, PA

(2014-03 - 2016-02)

• Supervise team members to ensure consistent quality of service and adherence to company standards.
• Oversee kitchen operations to maintain high food quality and safety standards.
• Analyze customer complaints and feedback to drive continuous improvement initiatives.
• Maintain inventory levels and ensure adequate stock to support smooth operations.
• Manage cash register, including handling transactions and balancing cash drawers accurately.

Valuations Analyst - SingleSource Property Solutions - Canonsburg, PA

(2007-09 - 2013-09)

• Communicate accurate and timely information to Asset Managers to facilitate the entry of client offers.
• Enter new property listings into the database, ensuring data accuracy and completeness.
• Handle escalated phone calls regarding corrections or complaints, resolving issues professionally and efficiently.
• Effectively communicate workload and task priorities to the team to ensure smooth operations and timely completion of work.

Diploma - Brownsville Area High School