Transportation Coordinator - Penn Highlands Mon Valley - Monongahela, PA
(2023-06)
- Coordinate transportation for discharged patients and those requiring outpatient appointments, ensuring timely and appropriate transit.
- Maintain strong communication and working relationships with local EMS providers and transportation vendors.
- Review, approve, and track invoices for transportation services, ensuring accuracy and budget compliance.
- Actively contribute to cross-functional committees focused on patient experience, care improvement, and hospital throughput optimization.
Navigator for Social Services and Case Management - Penn Highlands Mon Valley - Monongahela, PA
(2020-12 - 2023-06)
- Distribute Important Medicare Information (IMI) letters to eligible patients in compliance with CMS guidelines.
- Coordinate transportation for patients upon discharge to ensure timely and safe transitions of care.
- Assist patients in securing primary care providers, supporting continuity of care after discharge.
- Collaborate with homecare agencies to initiate efficient and appropriate start-of-care services for discharged patients.
- Prepare and document accurate discharge dispositions in coordination with clinical and administrative teams.
- Deliver high-quality customer service both in person and over the phone, addressing patient and family inquiries with professionalism.
- Provide cross-functional support services to various hospital departments as needed.
- Handle patient information in strict accordance with HIPAA regulations and confidentiality standards.
- Perform general office duties, including data entry, filing, and administrative support tasks.
Medical Review Secretary - Monongahela Valley Hospital - Monongahela, PA
(2020-09 - 2020-12)
- Prepare and document accurate discharge dispositions in collaboration with clinical teams to support smooth transitions of care.
- Deliver excellent customer service in person and over the phone, assisting patients, families, and staff with professionalism and empathy.
- Provide administrative and operational support to various hospital departments to ensure workflow efficiency.
- Ensure strict compliance with HIPAA regulations when handling and accessing patient health information.
- Perform general office duties including filing, data entry, scheduling, and document management.
- Register patients in both the Emergency Room and Outpatient Departments, ensuring accurate and timely data entry.
- Verify insurance coverage and patient demographics to ensure proper and efficient billing and claim submissions to insurance companies.
Outpatient Registration Clerk - Monongahela Valley Hospital - Monongahela, PA
(2020-02 - 2020-08)
- Register patients in Outpatient Departments, ensuring accuracy and completeness of patient information.
- Verify insurance coverage and patient demographics to facilitate correct and timely billing to insurance providers.
- Provide courteous and effective customer service both in person and over the phone, addressing patient and staff inquiries.
- Offer administrative and logistical support to various hospital departments as needed.
- Handle all patient information in compliance with HIPAA regulations to protect patient privacy and confidentiality.
- Perform general office duties, including data entry, filing, scanning, and document preparation.
Miscellaneous Clerk - Monongahela Valley Hospital - Monongahela, PA
(2018-08 - 2020-02)
- Register patients in both the Emergency Room and Outpatient Departments, ensuring timely and accurate data entry.
- Verify insurance coverage and patient demographics to support accurate billing and efficient claim submission to insurance providers.
- Answer and direct hospital-wide phone calls, ensuring callers are routed promptly and correctly to appropriate departments.
- Serve as mail room attendant as needed, handling incoming and outgoing correspondence in a timely and organized manner.
- Provide exceptional customer service both in person and over the phone, assisting patients, visitors, and staff with professionalism.
- Support various hospital departments with administrative and operational tasks to maintain smooth workflow.
- Perform general office duties, including filing, scanning, photocopying, data entry, and document management.
Food Service Worker - Monongahela Valley Hospital - Monongahela, PA
(2017-10 - 2018-08)
- Prepared meal trays for inpatient service, ensuring accuracy and adherence to dietary requirements.
- Served both hot and cold meal components for patient and cafeteria meals.
- Stocked food service areas with necessary supplies to maintain efficient kitchen and service operations.
- Performed salad preparation for both cafeteria customers and inpatient meals.
- Assisted cooks by setting up hot meal service lines for inpatient dining.
- Operated dishwasher and cleaned equipment for inpatient trays and prepared hot foods, maintaining sanitation standards.
Kitchen Prep Cook - Eat n Park - Monongahela, PA
(2016-11 - 2017-12)
- Prepare and cook food items for customers in a safe, efficient, and timely manner, following all food safety and sanitation guidelines.
- Ensure workstations are fully stocked and organized for smooth operation throughout the shift.
- Monitor inventory levels and communicate supply needs to maintain adequate stock during service hours.
Sample Media Producer - Spherion/SKC - Eighty Four, PA
(2016-09 - 2017-06)
- Assembled and produced custom-order tubes, following precise specifications and quality standards.
- Ensured all production steps and safety protocols were followed accurately throughout the manufacturing process.
- Managed time and materials, including sorbents, to meet daily production quotas and maintain workflow efficiency.
Delivery driver - ATM Trucking - McKees Rocks, PA
(2016-06 - 2016-08)
- Loaded delivery trucks accurately and efficiently, ensuring correct handling of goods.
- Delivered products to customers while providing courteous and professional customer service.
- Tracked delivery times, maintained accurate logs, and ensured timely completion of assigned routes.
Shift Manager/Cashier - Taco Bell - Wasgington, PA
(2016-02 - 2016-06)
- Supervised team members to ensure high-quality service delivery and adherence to company standards.
- Oversaw kitchen operations to maintain food quality, safety, and timely preparation.
- Analyzed customer feedback and complaints to identify areas for improvement and implement solutions.
- Maintained inventory levels and ensured adequate stock of supplies to support daily operations.
- Managed cash register operations, including handling transactions, balancing drawers, and ensuring accuracy.
Shift Manager - McDonald's Trinity Point - Washington, PA
(2014-03 - 2016-02)
- Supervise team members to ensure consistent quality of service and adherence to company standards.
- Oversee kitchen operations to maintain high food quality and safety standards.
- Analyze customer complaints and feedback to drive continuous improvement initiatives.
- Maintain inventory levels and ensure adequate stock to support smooth operations.
- Manage cash register, including handling transactions and balancing cash drawers accurately.
Valuations Analyst - SingleSource Property Solutions - Canonsburg, PA
(2007-09 - 2013-09)
- Communicate accurate and timely information to Asset Managers to facilitate the entry of client offers.
- Enter new property listings into the database, ensuring data accuracy and completeness.
- Handle escalated phone calls regarding corrections or complaints, resolving issues professionally and efficiently.
- Effectively communicate workload and task priorities to the team to ensure smooth operations and timely completion of work.
