Rachael Akers

Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.

Patient Service Representative - FOREFRONT DERMATOLOGY - Libertyville, Illinois

(2021-10)

• Managed patient scheduling and appointment confirmations effectively.
• Handled patient inquiries and resolved issues promptly.
• Assisted in maintaining accurate patient records and documentation.
• Utilized electronic health record systems to update patient information accurately.
• Answered incoming calls in a professional manner.
• Verified insurance information, collected payments, and scheduled appointments.
• Adhered to HIPAA regulations when handling confidential patient information.
• Inputted patient demographic data into electronic health record system.

Patient Service Representative - PORTRAIT HEALTH CENTERS - Vernon Hills, Illinois

(2016-06 - 2020-03)

• Managed patient scheduling for 36 clinics throughout the U.S. from the Vernon Hills office
• Managed high volume of incoming calls for scheduling and rescheduling patients, ensuring timely access to care.
• Educated patients on treatment procedures and office policies clearly.
• Welcomed patients upon arrival and guided them to appropriate areas, enhancing patient experience.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Coordinated patient appointments by notifying providers of arrivals and aligning service delivery with schedule.

Round Lake High School