Market Operations Manager - Carvana - Hebron, OH
(2023-06 - 2026-03)
- Managed the full employee lifecycle for a team of 60+ employees and 3 Team Leads, including recruiting, onboarding, offboarding, performance management, disciplinary actions, and offboarding.
- Handled employee relations matters including complaints, interpersonal conflicts, and investigations, ensuring fair, timely, and documented resolution in line with company policy.
- Collaborated cross functionally with operations, logistics, and sales leadership to align people strategy with business goals.
General Manager - Verizon - Heath, OH
(2020-07 - 2023-06)
- Led hiring, onboarding, coaching, and performance management for a high-volume retail team.
- Conducted performance reviews and development conversations.
- Fostered employee engagement and retention through coaching and recognition.
General Manager - AT&T - Heath, OH
(2017-07 - 2020-07)
- Resolved employee complaints and mediated interpersonal conflicts, fostering a respectful and productive work environment.
- Recruited, interviewed, hired, and onboarded/offboarded new team members while managing employee performance, coaching, disciplinary actions, and ongoing development.
- Built and sustained a high performing team culture through coaching, accountability, employee recognition, and continuous improvement initiatives.
