Business Analyst and coordinator - HP Inc - Spring, Texas
(2022-06 - 2022-12)
At Hewlett Packard Inc, located at Spring, Texas, the research and development engineers team work together by provide L3 (level 3) support for all the hardware related problems globally. Under this set up there is another branch which looks only into HP's thin client related hardware issues. Both these team work together to prioritize the hardware issues on weekly basis.
- Scheduling meetings between two teams to gather the issue list
- Going over these issue list with the manager to prioritize based on the issue description and other info provided
- Talking to the team member assigned to those issue/problems
- Refining the list of issues based on the inputs provided by the manager/lead
- Creating Power point presentation of these list of issues
- Publishing and sharing the issues list across all teams for greater clarity
- Generate case reports based on client meetings
- Microsoft excel experience in creating graphs and charts
- Maintain high level of open communication and morale within the work group and among supporting work groups
- Microsoft Excel is used to create business spread sheets, organize large amount of information, and perform complex computations
- Editing range, creating unique formulas, editing chart details, using pivot tables and formatting existing graphs
Business Associate - AIS (Advanced Insurance Services, Inc)
(2021-11 - 2022-05)
Advanced Insurance Service Agency (AIS), provides innovate, progressive, and competitive well-rounded insurance products. AIS work with organizations and provide not just the most cost effective, but the best suitable plans and products for your needs. AIS always work for clients not for the insurance company.
- Meet or exceed invoice goals
- Effectively manage prospects in their assigned business territory
- Maintain records and timely complete all required reports to build a pipeline of customers for future prospecting
- Collect customer, market, and competitor information during the process to improve channel success
- Maintain high level of open communication and morale within the work group and among supporting work groups
- Assist in presenting results/implications and recommendations to management on obstacles we may encounter with potential customers
- Identify and forward opportunities (Lead generation) to the appropriate sales organization or service organization
- Perform off-line activities to support sales efforts, as requested
- Preparation of call and territory prioritization
- Fact finding discussion, publish minutes based on such calls
- Involved in training new joiner on the everyday processes like account quoting, helping them create documentation
