Rachel Avila

Provide customer service licensing drivers, registration of vehicles for renewals, transfers or out of state transfers Regulating CA state laws and policies Daily cashiering and cash handling

Motor Vehicle Representative - State of CA DMV - 173 W Main St, Brawley, CA 92227

(2019-01)

• Provide customer service licensing drivers, registration of vehicles for renewals, transfers or out of state transfers
• Regulating CA state laws and policies
• Daily cashiering and cash handling
• Perform vehicle verifications

Administrative Coordinator/ HR Rep - Clairemont Equipment Rentals - 1330 Mission Road, Escondido, CA 92029

(2017-05 - 2018-12)

Primarily responsible for all office human resources and personnel issues. On occasion answering telephone calls and directing calls to appropriate personnel; take and relay messages as appropriate. Perform a variety of complex clerical duties including but not limited to:

• Communicate personnel and outside agencies/departments to exchange information and resolve issues or concerns
• Work confidentially with discretion when dealing with customers
• Maintain files and records
• Perform record-keeping tasks, such as inputting information frequently
• Review, verify, and assure proper procedures for auditing purposes
• Process daily deposits
• Perform mathematical computations
• Respond to customers for inquiries on accounts
• Input data into the computer system; maintain automated records

Whole goods Administrator - Jordan Central Implement Co. - 1280 E. Main St., Brawley, CA 92227

(2017-06 - 2018-05)

Manage the administrative and financial operations of the whole goods department (large tractors and agricultural equipment, dealership). Process financial loans, collect data, and perform underwriting of financial contracts. Communicate with banks and lenders. Process retail invoices. Complete all rentals of tractors, attachments, implements, and construction equipment.

• Accounts Payables and Receivables
• Balance all books within the Accounting ledger
• Inventory of equipment on fleet, ordering and setup of new equipment in inventory
• Prepare monthly commissions for salesmen and bonuses
• Use such tools as, excel, MS Word, Intellidelaer, CDK, Fax, Xerox
• Perform minimal receptionist duties such as; answering phones and filling

Customer Accounts & Service Representative - Imperial Irrigation District - 333 E Barioni Blvd., Imperial, CA 92251

(2016-01 - 2016-06)

Provide efficient and effective customer service, within established standards, in responding to customers over the telephone, work under moderate supervision. Respond to customer and general public inquiries regarding accounts and assists in resolving complaints, making payment arrangements and preparing documents for billing investigations as required.

• Receive requests for service by telephone, electronically and postal correspondence; prepares orders and completes service-related changes
• Review SAP for customer account and credit information; collecting delinquent accounts, quoting and entering deposits for delinquent accounts
• Provide quotes, enters, collects deposits on delinquent bills for nonpayment; reviews accounts to transfer to active status or refund and/or transfer over-payments
• Enter customer data, make data changes, contacts, create service orders and notifications for field personnel; establish installment plans and extend account due dates
• Receives and posts payments
• Assists in the determination and resolution of meter reading discrepancies, researches, recalculates and adjusts incorrect billing statements

Calexico High School (1999 - 2003) Calexico, CA 92231