Rachel Brinkman

❖ Quick and dedicated learner/worker

❖ Friendly and positive attitude - I hate the phrase “that’s not my job”

❖ Over a decade of Customer Service experience

❖ Proficient in the Microsoft Office Suite (Excel, Word etc)

Front Desk Receptionist at Life Enriching Communities aka Wesley Glen (2023-01 – 2026-04)

First contact point for residents, family members and employees, with responsibilities in security monitoring, documentation, and emergency response.

• First contact via residents, family members and employees. Guiding them to work locations, providing information, transferring phone calls.
• Working third shift, watched cameras and reported suspicious characters to security.
• Documenting residents overnight condition, passing and employee conduct.
• Responding accordingly to resolve emergencies, fire alarm, tornado, residents fall etc.

Warehouse Associate at Worthington Industries (2022-01 – 2022-12)

Assembly and preparation of propane tanks for mass production with safe machinery operation.

• Assembling, moving, and preparing propane tanks for mass production.
• Working machinery safely

Lease-End Agent at BMW Financial Services (2020-11 – 2022-01)

Customer service and troubleshooting for BMW lease return processes through phone communication.

• BMW clients called over the phone, I clearly communicated our lease return processes and policies.
• Troubleshooting any issues brought to my attention.
• Collaborated with my colleagues and other departments to provide stellar customer service.

Bachelor of Arts in Art – Bowling Green State University (2011-09 – 2012-06)

Video Game Design Degree in Video Game Design – Columbus State Community College (2012-08 – 2014-01)