Rachel Hill

Develop individualized client goals and action plans using motivational interviewing techniques to support engagement and long-term progress. Coordinate schedules, documentation, community activities, and communication between clients, families, and internal teams. Support team operations through problem-solving, data organization, and technology troubleshooting.

Options Case Manager at Big Brothers Big Sister Bucks County (2021-11 – Present)

• Develop individualized client goals and action plans using motivational interviewing techniques to support engagement and long-term progress.
• Coordinate schedules, documentation, community activities, and communication between clients, families, and internal teams.
• Support team operations through problem-solving, data organization, and technology troubleshooting.

Behavioral Health Technician at The Mentor Network (2020-05 – 2021-10)

• Providing one-on-one assistants to individuals across environments
• Work with treatment team on individuals success, including completing risk assessments when needed
• Completing documentation and billing for each session

Student Worker at Penn State Harrisburg Housing and Food Services (2016-08 – 2020-05)

• Experience in both point of sale and service positions
• Trained approximately 10 point of sale staff in procedure and technology
• Administrative and back office including Invoice Entry and Inventory Maintenance

Research Principal Investigator at Penn State Harrisburg University (2019-01 – 2020-05)

Research Assistant at Penn State Harrisburg University (2018-09 – 2018-12)

• Secured a $500 research grant and collaborated with faculty to develop a research study on sex education outcomes for adults ages 18–25.
• Designed surveys and interview processes, coordinated IRB approval procedures, and collected data from over 1,000 participants across the United States.
• Assisted with data organization, response scoring, and maintenance of research materials and interview environments.

Bachelor of Science in Psychology – Pennsylvania State University Capital College (2020-05)

Minor in Human Development and Family Studies – Pennsylvania State University Capital College (2020-05)