Dynamic Operations Leader
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Collaborative, innovative and results‑driven leader adept at inspiring and developing talent, strengthening teamwork, executing strategic initiatives, and optimizing processes within fast‑paced organizations.
I enjoy travel, reading and enjoying the MN outdoors!
● Drove operational goals by achieving 99% compliance across appeal operations.
● Applied critical thinking and data analysis to execute strategic initiatives, improving workflow efficiency, policies/procedures and appeal accuracy.
● Inspired high-performing teams by fostering accountability, engagement, feedback and continuous improvement.
● Built strong relationships across clinical, operational and administrative teams to resolve issues and improve processes.
● Empowered leaders and staff through coaching, development and clear performance expectations.
● Led hiring, succession planning and retention strategies to build strong teams; developed talent by creating growth pathways and supported career progression.
● Managed daily operations of claim and appeal escalation teams, supporting supervisors and 100+ staff members in achieving 99% compliance for appeal resolution.
● Evaluated complex regulatory issues to determine root causes and implement effective solutions.
● Built key relationships across the enterprise to de-escalate issues and drive process improvement in a regulatory & compliance-driven environment.
● Empowered leaders and staff through coaching, development and clear performance expectations.
