Patient Access Coordinator - Physician Organization Department - Weill Cornell Medicine - 88 Pine Street, New York, NY 10005
(2023-10)
Answers phone calls from patients, health care professionals, and other health care institutes to provide office policies, locations, contact information, and other pertinent office information for eleven different office locations and over 100 providers. Calls with a heavy focus on Pediatrics as well as Primary Care Internal Medicine and OB/GYN. Show flexibility when assisting with specialties such as Nutrition, Gastroenterology, Endocrinology, Cardiology and Pulmonology when needed.
- Answer calls for the NYP Pediatric Gastroenterology office.
- Make appointments and triage phone calls to the proper outlets so ensure the best care possible for patients.
- Act as a point of communication between patients and other health care professionals, and the office intended to ensure timely and accurate responses.
- Updates patient demographics and insurances to make sure that patients are verified and eligible for upcoming visits.
- Properly documents all conversations for future references so that necessary information is accessible to all workers within the Pine Street Providers.
- Ability to adapt to change in policy and procedures, which was tested with multiple system upgrades and department changes while maintaining consistent performance scores.
- Chosen by my Supervisor to assist in multiple peer to peer support and shadowing, along with having superiors in training shadow calls in order to demonstrate correct work flows and call handling.
- Assist with Connect Folders Scheduling Requests.
- Assist with creating the Knowledge Base for multiple different offices and specialties.
- Ability to communicate in a professional, helpful, and empathetic tone to de-escalate patient interactions when necessary.
- Maintain a consistent patient satisfaction percentage of above 85%.
Administrative Assistant - Westchester Sports Physical Therapy - 672 White Plains Road, Scarsdale NY 10583
(2020-01 - 2023-09)
- Answer phones and schedule appointments in a high traffic environment.
- Collect and enter demographic information from patients using WebPT.
- Welcome and check patients into the practice keeping with the schedule of 6-7 therapists ensuring a smooth and efficient workday for all.
- Collect/solicit co-pays and monies for services from patients
- Document and maintain patient and insurance company payments using TheraBill.
- Work with insurance companies on a daily basis to ensure patient's benefits and eligibility.
- Responsible for obtaining prior authorization for patient services using CPT and ICD-10 codes.
- Created and utilized a communication system between Westchester Sports Physical Therapy and referring doctors to update them on patient progress.
- Responsible for maintaining banking records and deposits for the business.
Waitress - Piper's Kilt Restaurant - 433 White Plains Road, Eastchester NY 10709
(2005-08)
- Stocks server areas with supplies before, during and after shifts to boost performance of serving staff.
- Clean and organize food racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Attend to new customers quickly to inquire about drinks and start off dining with prompt service.
Medical Assistant - Dr. Christopher Dixon/Lenox Hill Urology Clinic - 100 East 77 Street, New York NY 10075
(2013-05 - 2017-08)
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining procedures.
- Recorded vital signs for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
