Rachel Cooper

Enthusiastic customer-focused professional with a diverse set of skills through experience in education, hospitality, and event production management. Skilled at building positive relationships, communicating with diverse groups, and maintaining high standards in fast-paced environments. Seeking a part time customer service position where interpersonal communication and attention to detail can contribute to an exceptional customer experience.

GREETER at Din Tai Fung (2026-09 – Present)

• Welcome guests and set the tone for an exceptional dining experience.
• Check in parties and party waitlist using computer system.
• Guide guests to assigned tables while maintaining a warm conversation.
• Maintain high standards in the dining room through consistent table setting
• Reduce customer wait times and support the flow of the dining room tough efficient seating and smooth table turnover operations.

KINDERGARTEN TEACHER (2024 – 2026)

• Built strong, trusting relationships with parents, students, and colleagues through consistent and professional communication.
• Analyzed student data and collaborated with colleagues to identify solutions and create positive academic outcomes for the classrooms
• Managed multiple responsibilities in a fast-paced environment while remaining patient, organized, and calm under pressure.
• Maintained accurate records and used computer-based systems for communication, documentation, and progress monitoring.

PROPS WAREHOUSE COORDINATOR (2019 – 2020)

• Developed check-in and check-out procedures to improve organization and accountability.
• Carefully logged and maintained inventory records with strong attention to detail.
• Coordinated the movement of materials and equipment while responding to changing project needs.

STAGE MANAGER (2018 – 2023)

• Coordinated communication among performers, production staff, and other team members in high-pressure environments.
• Managed competing priorities while maintaining organization and attention to detail.
• Responded calmly and efficiently to unexpected problems and last-minute changes.
• Facilitated clear communication through careful note-taking to keep productions running smoothly.

HOSTESS (2017 – 2018)

• Served as the first point of contact for guests, creating a positive first impression.
• Greeted and assisted customers while managing the flow of the dining room
• Responded to guest needs and questions with professionalism and a helpful attitude.
• Ensured server sections remained balanced through careful table assignment.
• Maintained the dining room and ensured the front-of-house environment remained clean and organized.
• Provided accurate wait times and organize waitlist flow.

Master of Education (M.Ed.) in Special Education – ARIZONA STATE UNIVERSITY (2024)

Bachelors of Art (B.A.) in Theatre Design and Production; Minors in Sociology and Film and Media Production – ARIZONA STATE UNIVERSITY (2021)