Product Specialist/Internet Sales Manager - Phillips Chevrolet - Frankfort and Lansing, IL
(2023-01)
Managed and coached BDC/internet sales and sales personnel and supported lead-generation operations.
- Developed and standardized customer follow-up processes and communication templates.
- Selected for and completed an extended internal leadership development program - Jadin Jones.
- Worked extensively with dealership CRM systems, internet leads, appointment generation and customer follow-up.
- Built a high-performing BDC team at Lansing through structured coaching, accountability and process development.
- Redesigned the BDC compensation model from a traditional pay structure to a performance-based plan, creating greater earning potential for representatives while aligning compensation with lead and appointment performance. Pay plan was adopted across all three dealerships.
Internet Sales Manager - Porsche - Orland Park, IL
(2022-01 - 2022-12)
- Assisted with setting up new CRM transition from previous CRM
- Answered new and pre-owned vehicle leads with immediate email and phone call - work from home after hours and weekends
- Maintained the knowledge of every new and pre-owned vehicle in the inventory.
- Organized and created templates for fast and easy email solutions and responses.
Realtor - Village Realty - Frankfort, IL
(2022-01 - 2024-12)
- Maximizing SOI to generate business referral advocates
- Participated in events for marketing exposure
- Prepared, organized and advertised several open houses to generate new clients
- Recruited licensed brokers to join our team.
Internet Sales - International Autos - Orland Park, IL
(2017-01 - 2020-12)
- Communicated effectively with internet customers according to their preferred method of contact.
- Cold and warm called 100+ customer accounts per day.
- Setting and achieving high goals in order to bring multiple customers into the dealership.
Internet Sales Manager - Napleton Honda - Lansing, IL
(2015-01 - 2015-12)
- Demonstrated the ability to manage and train fellow employees in a sales environment.
- Organized and set up computers, phones and fully functioning Bdc office.
- Hired, trained and managed 6 employees with no previous experience.
- Setting and achieving high goals in order to bring multiple customers into the dealership.
Sales & Leasing Consultant - Phillips Chevrolet - Frankfort, IL
(2012-01 - 2014-12)
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Met incoming customers and provided immediate assistance.
- Listened to customer needs and preferences to provide accurate advice.
- Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
Internet Sales - Arnie Bauer Cadillac/Buick/GMC - Matteson, IL
(2009-01 - 2012-12)
- Cold and warm called 75+ new and existing accounts per day.
- Added value to marketing material by introducing creative advertising concepts.
- Answer telephones and give information to callers, set sales appointments, or transfer calls to appropriate individuals.
