Project Management Supervisor at Child Care Resource Center (2024-11 – 2025-11)
- Led high-visibility enterprise technology and operational initiatives across HR, IT, operations, facilities, finance, and business services.
- Translated stakeholder needs and business objectives into requirements, priorities, delivery plans, and technology-enabled process improvements.
- Led HRIS and operational technology initiatives from requirements and process design through implementation, adoption, and ongoing improvement.
- Managed portfolio priorities, resources, risks, dependencies, budgets, and delivery while advising senior leaders on sequencing and trade-offs.
- Partnered across business and technology teams to maintain stakeholder engagement, resolve issues, and align solutions with organizational strategy.
- Developed and presented executive reporting on progress, performance, risks, dependencies, resource needs, and decision recommendations.
- Applied Agile/Waterfall, Jira, PMP, and Lean Six Sigma practices to strengthen delivery and complete projects 15% under budget.
Manager of IT Projects at Kern Medical (2022-03 – 2024-03)
- Directed healthcare IT, clinical, operational, and data-driven transformation initiatives across multiple concurrent workstreams.
- Served as a key liaison among executives, clinical leaders, operations, IT, and vendors to translate business needs into requirements, technology solutions, and implementation priorities.
- Led enterprise technology transformations, including EHR upgrades, from planning and requirements through implementation, operational readiness, and adoption.
- Developed and presented executive dashboards, KPIs, and performance reporting to support data-driven operational and strategic decisions.
- Managed cross-functional teams, resources, risks, dependencies, and competing priorities across complex healthcare initiatives.
- Led Agile/Scrum delivery through sprint planning, stand-ups, backlog management, issue resolution, and Jira-based tracking.
- Managed technology vendors, implementations, contracts, and issue resolution while maintaining alignment with business and clinical stakeholders.
Senior Data Governance Consultant (Part-time contract concurrent with Kern Medical position) at SolluCIO (2022-05 – 2022-07)
Client: PriMed Management Consulting Services — Governance Manager (Client-Side Function)
- Partnered with clinical, operational, administrative, and technology stakeholders to establish an enterprise healthcare data-governance operating model.
- Facilitated cross-functional working sessions to align stakeholders on data-quality expectations, metadata standards, governance processes, decision rights, and implementation priorities.
- Developed a data-governance roadmap and operating model supporting scalable data-catalog, data-quality, and analytics capabilities.
Senior Data Governance Consultant (Contract) at SolluCIO Global (2021-10 – 2022-03)
Client: Accelerant Holdings — Collibra Consultant (Client-Side Function)
- Implemented Collibra data-intelligence capabilities, including workflows, data lineage, metadata structures, and enterprise data domains.
- Partnered with the Chief Data Officer and governance leadership to define standards, terminology, catalog structure, and scalable data-governance practices.
- Collaborated across data, IT, and operations teams to support adoption, resolve governance needs, and align enterprise data capabilities.
- Mentored analysts and project managers on data-governance processes and platform practices.
- Contributed to Accelerant Holdings' Collibra Excellence Award recognition.
Data Intelligence & PMO Support Consultant at Independent Consultant (2020-11 – 2021-11)
- Modernized analytics, dashboards, and executive reporting to improve usability, consistency, and data-driven decision support.
- Partnered across analytics and operational teams to align KPIs, reporting requirements, workflows, and governance structures.
- Redesigned dashboards and reporting processes to improve consistency and stakeholder usability.
- Developed modernization recommendations that reduced duplicative processes and supported retirement of legacy systems.
Business Process & Data Analyst (Progressively Promoted) at Motion Picture Industry Pension & Health Plans (2014-07 – 2020-10)
- Led healthcare data, analytics, business intelligence, process improvement, and project initiatives across health plan, claims, appeals, pension, and benefits operations.
- Built a multi-year data-governance strategy spanning master data management, data catalog capabilities, metadata standards, and retention policies.
- Developed enterprise dashboards, analytics, KPI tools, and executive reporting supporting operational oversight, strategic planning, and data-driven decision-making.
- Modernized digitization, data, and workflow processes to improve compliance, data access, efficiency, quality, and healthcare service delivery.
- Partnered across business, operations, analytics, and technology teams to align reporting needs, data definitions, workflows, and improvement priorities.
- Trained and mentored analysts and emerging project leaders, strengthening analytics, data-governance, and project-delivery capabilities.
- Delivered measurable improvements that reduced retirement processing time by 35%, errors by 20%, and claim processing time by 50% while improving accuracy.
Owner & Operations Manager at American Orthodontic Models (2011-11 – 2016-06)
- Owned day-to-day business operations including staffing, production workflow, scheduling, quality control, budgeting, vendor management, pricing, and resource allocation.
- Led and developed a team of up to 15 employees, establishing training, capacity planning, performance standards, and accountability.
- Managed relationships with 30+ orthodontic practices, coordinating service delivery, resolving operational issues, and maintaining quality and turnaround standards.
Receptionist → Sales Manager at Foothill Painting Company, Inc. (2007 – 2014)
Computer Sales Representative → Supervisor at Fry's Electronics (2005 – 2007)
