Fulfilment Manager at ELLIEELLIE (2024-07 – Present)
- Oversee and mentor a dedicated team to ensure timely fulfilment of all customer orders, fostering a collaborative and high performance environment.
- Purchasing, responsible for the procurement of materials and supplies, ensuring optimal stock levels to meet demand while minimizing costs and waste.
- Coordinate the receiving and inspection of incoming goods, ensuring quality standards are met and discrepancies are promptly addressed.
- Engage in horizon planning for key events, strategically preparing resources and staffing to meet fluctuating demands during peak periods.
- Manufacture and maintain high quality products, implementing quality control measures to ensure consistency and customer satisfaction.
- Facilitate effective communication with other departments to resolve issues, share insights and ensure alignment on operational goals.
- Identify new ways of working to enhance efficiency within the department, driving continuous improvement initiatives.
- Liaise with customers to provide timely updates on out-of-stock items, respond to general inquiries and communicate order status updates.
- Monitor and manage sales platforms to ensure accurate order receipt and timely dispatch.
Department Manager at Sainsbury's (2018-05 – 2024-07)
Initially I started in the bakery department as a Confectioner, honing skills in product prep, customer service and inventory management. Successfully completed a professional development cohort, leading to a promotion as an Online manager. Then a further promotion to Food services manager.
- Managing day to day running of the departments, ensuring efficient scheduling and workflow.
- Oversaw compliance with health, safety and legal regulations, ensuring the department operated safely and in accordance with company policies.
- Led recruitment efforts focusing on selecting and on-boarding high quality candidates to build a strong team.
- Implemented production planning strategies to align staffing with customer demand, resulting in improved service levels.
- Conducting regular training sessions for colleagues on compliance, processes, and best practices, fostering a culture pf safety and accountability.
Supervisor at Spar Retail-12 (2017-01 – 2018-05)
Care Assistant at Larchwood Care (2012-05 – 2017-12)
