Rachel Williams

Detail-oriented professional with over 12 years of experience in administrative coordination, data management, and health information technology. Certified in Health Information Technology with a strong focus on HIPAA compliance, medical terminology, and document adjudication. Expert at managing complex intake processes, verifying benefits, and securing accurate documentation to facilitate streamlined workflows and patient-centric care.

Telecommunications Operator - CASE WESTERN RESERVE UNIVERSITY - CLEVELAND, OH

(2021-12)

Verify and process complex incoming communications to ensure accurate routing and documentation for University stakeholders.

• Secure campus safety by initiating critical notification procedures for emergency medical teams, police, and fire departments according to strict compliance guidelines.
• Monitor and adjudicate emergency signals from the campus, coordinating with multi-disciplinary response teams to ensure timely intervention.
• Generate and maintain a comprehensive digital database of staff and faculty to streamline intake and contact management workflows.

Quality Assurance Specialist - CROWD STAFFING/RICOH - PARMA, OH

(2021-05 - 2021-11)

Adjudicate documentation quality through rigorous prepping, scanning, and medical-grade inspection to ensure 100% data integrity.

• Review and abstract critical information from diverse documentation types using specialized computer applications to facilitate accurate data conversion.
• Verify and query documentation for inconsistencies, mitigating potential financial leakage or errors in downstream processing.
• Calculate and meet productivity targets in a high-pressure environment while maintaining strict adherence to quality and error-free standards.

Wal-Mart Associate - WALMART - SOUTH EUCLID, OH

(2019-09 - 2021-04)

• Generate weekly reports regarding supplies and operational materials to ensure optimal inventory levels and resource allocation.
• Perform high-accuracy data entry and assist clients with specialized orders, ensuring all specifications and preferences are met.
• Calculate and manage inventory flow across multiple departments to guarantee the availability of high-quality products for customers.

Catering Attendant (Compass Group) - BON APPETIT MANAGEMENT COMPANY - CLEVELAND, OH

(2016-09 - 2019-05)

• Secure adherence to facility confidentiality and patient rights policies as strictly outlined in HIPAA guidelines and procedures.
• Verify dietary restrictions and Managed Care Guidelines for special, modified diets to ensure optimal food safety and patient health outcomes.
• Maintain HACCP guidelines when assembling and distributing supplies, ensuring compliance with medical and health safety standards.
• Generate detailed logs of food temperatures and environmental metrics to meet strict quality control and safety benchmarks.

Alterations Assistant - AMERICAN COMMODORE - SOUTH EUCLID, OH

(2013-04 - 2017-06)

• Perform data entry and log sales suits to maintain accurate financial and inventory records for retail operations.
• Verify and assist employees with new data entry protocols for timekeeping and payroll management systems.

Secretary - FATHERS DREAM APPLIANCE - CLEVELAND, OH

(2012-02 - 2012-06)

• Calculate and process invoices, sales, and service forms via high-volume data entry and administrative review.
• Serve as the primary point of contact for client intake, screening communications and managing correspondence to ensure efficient business flow.

Certificate - Health Information Technology - UNIVERSITY OF PHOENIX (2023-08 - 2024-02)

Food & Beverage Management - CUYAHOGA COMMUNITY COLLEGE (2011-08 - 2013-09)

Business Administration - SAWYER BUSINESS SCHOOL (1986-09 - 1987-12)

High school diploma - CLEVELAND HEIGHTS HIGH SCHOOL (1984-09 - 1986-06)