Radhika Singh

I bring valuable years of experience as a Quality Control Lab Technician, ensuring products meet the highest standards of safety and compliance. My work includes hands-on testing, such as pH, Specific Gravity, and Refractive Index, along with sensory evaluations to guarantee consistency and quality. I am comfortable with environmental monitoring, raw material checks, and maintaining GMP and HACCP standards.

Beyond testing, I also focus on providing clear documentation and supporting audits, while working closely with production teams to solve problems quickly and effectively. Known for precision and reliability, I take pride in helping deliver products that customers can trust.

QC Lab Technician - Tastepoint IFF - Corona, CA

(2021-02)

• Conduct pH, Specific Gravity (SG), and Refractive Index (RI) testing on raw materials and finished goods to ensure compliance with product specifications.
• Perform sensory evaluations (taste and odor) for finished products to maintain flavor consistency and quality standards.
• Execute environmental swabbing and sanitation checks to prevent contamination and ensure compliance with GMP and HACCP guidelines.
• Inspect and verify raw material quality prior to production; document findings in Oracle and maintain accurate QC records for audits.
• Collaborate with production teams to resolve quality deviations and implement corrective actions.
• Assist in calibration and maintenance of lab equipment to ensure accuracy and reliability of test results.

Medication Technician /Caregiver - Atria Senior Living

(2019-01 - 2021-12)

• Administered prescribed medications to residents in compliance with physician orders and facility protocols, ensuring accurate dosage and timely delivery.
• Monitored residents for side effects and reported any changes in condition to nursing staff for immediate intervention.
• Maintained detailed medication administration records and assisted with inventory management, including requesting refills and verifying prescriptions.
• Provided compassionate care and daily living assistance to residents, promoting comfort and dignity.
• Coordinated transportation for medical appointments and social activities, ensuring residents' safety and punctuality.
• Supported emergency response procedures and collaborated with healthcare professionals to maintain high standards of care.

Front Office Assistant - Corona-Temecula Orthopedics

(2016-05 - 2018-12)

• Managed patient registration and verified insurance eligibility for multiple healthcare plans, including HMO, PPO, Medicare, and Medi-Cal.
• Scheduled consultations and surgical appointments, ensuring accurate coordination between patients and providers.
• Handled high-volume incoming calls, providing clear information and resolving inquiries promptly to maintain patient satisfaction.
• Collected co-pays and processed credit card transactions, maintaining accurate financial records and safeguarding cash flow.
• Entered and tracked patient referrals in the system, ensuring timely authorizations and compliance with medical guidelines.
• Supported office operations by maintaining confidentiality of patient records and adhering to HIPAA regulations.

Referral Coordinator/Scheduling Radiology Appointment - Loma Linda Medical Center

(2016-02 - 2016-04)

• Coordinated and scheduled radiology appointments, ensuring timely and accurate processing of physician orders.
• Utilized EPIC and LLEAP systems to manage patient registration, referrals, and appointment scheduling efficiently.
• Reviewed and validated orders from physician offices for completeness and compliance with medical guidelines.
• Verified insurance eligibility for healthcare plans, including Medicare, Medi-Cal, HMO, and PPO, to prevent claim denials.
• Maintained confidentiality of patient records and adhered to HIPAA regulations throughout all administrative processes.
• Provided clear communication to patients and providers regarding appointment details and referral status.

QC Lab - Frutarom Corona

(2015-12 - 2016-02)

• Entered approved product specifications into the system to maintain accurate QC records and ensure compliance with company standards.
• Conducted specification testing on raw materials and finished products to verify quality and consistency.
• Performed environmental swabbing and sanitation checks to prevent contamination and maintain GMP compliance.
• Assisted in production by identifying and removing expired raw materials and flavors, reducing risk of quality deviations.
• Set up and operated spray drying equipment and liquid flavor systems, ensuring proper calibration and functionality.
• Managed expired lots and documented disposal procedures in accordance with regulatory guidelines.

Customer Service/Ref Coordinator - VANTAGE MEDICAL GROUP

(2011-11 - 2015-11)

• Processed patient referrals and verified insurance eligibility for multiple plans, including Medicare, Medi-Cal, HMO, and PPO, ensuring accurate and timely authorizations.
• Entered authorizations into Express system using CPT and ICD-9 codes, maintaining compliance with medical coding standards.
• Monitored claim status and coordinated with billing teams to resolve payment issues, reducing delays and improving reimbursement timelines.
• Assisted members and provider offices with inquiries regarding referral and authorization status, delivering clear and professional communication.
• Created call reference logs for members, providers, and billing collectors to ensure accurate documentation and follow-up.
• Answered high-volume calls, providing exceptional customer service and resolving issues promptly to maintain patient satisfaction.

High School Diploma - Norco Senior High School