Practice Manager - The Waltzman Institute - Long Beach, CA
(2015-08 - 2026-03)
- Managed daily operations of a busy plastic surgery practice and a team of 14 employees, including oversight of the MedSpa (three aestheticians, two aesthetic nurses, a weight loss program coordinator) and all marketing efforts.
- Implemented an efficient scheduling system to minimize wait time and increase providers' efficiency; developed and implemented training programs, ensuring consistent quality of service.
- Oversaw the implementation of the EHR system, improving accuracy and efficiency; maintained compliance with all regulatory requirements, including HIPAA and OSHA standards.
- Led performance evaluations for staff members and conducted regular meetings to communicate updates on practice policies, procedures, and goals.
- Developed strong relationships with vendors to negotiate favorable contracts for medical supplies; managed inventory; coordinated employee schedules to optimize coverage.
- Established exceptional patient relationship management by developing and leading a customer service program based on Ritz-Carlton methodologies, which drove significant increase in patient satisfaction.
- Directed billing operations, including assigning ICD and CPT codes, to ensure accurate claim submission and payment processing.
- Streamlined surgical scheduling and coordination, managing OR time and patient flow from consultation to post-operative care.
Lead Medical Assistant - South Bay Plastic Surgeons - Torrance, CA
(2007-01 - 2015-12)
- Supervised and trained all medical assistants, providing guidance in daily tasks and ensuring efficient workflow.
- Collaborated with physicians in minor surgical procedures and maintained inventory of medical supplies and equipment.
- Coordinated patient referrals and provided compassionate care during examinations; conducted pre-visit screenings to obtain medical history.
- Provided compassionate care to patients during examinations or treatments, addressing their concerns and ensuring comfort.
- Educated patients on care instructions and supported front desk operations, including insurance verification and co-payment collection.
