Front Desk Agent - Candlewood Suites - Idaho Falls, ID
(2023-03)
- Managed incoming calls with professionalism, providing information or transferring as needed.
- Processed cash, credit, and debit card transactions with accuracy.
- Resolved customer complaints swiftly using effective problem-solving techniques.
- Interacted kindly with guests, offering assistance and support.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay.
- Used computer and database systems to verify information, process purchases and make notes.
- Performed various administrative duties such as filing documents, updating databases.
- Processed customer payments accurately and efficiently using Point of Sale system.
- Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions.
- Reconciled daily cash drawers and prepared end-of-day reports.
- Provided guidance and assistance to new employees during onboarding process.
- Maintained daily records of guests' accounts including charges, payments, and credits.
- Managed the flow of visitors by keeping lobby area clean and presentable at all times.
- Developed positive working relationships with colleagues across departments.
- Utilized extensive knowledge of rates, packages, and special promotions to drive sales.
- Maintained accurate inventory of supplies needed for front desk operations.
- Proficient with MS Office Suite and other computer software programs.
Front Desk Agent - Super 8 - Idaho Falls, ID
(2022-11 - 2023-03)
- Tracked lost and found items ensuring proper documentation was completed when necessary.
- Maintained compliance with company policies and procedures.
- Greeted customers in a friendly and professional manner, while providing excellent customer service.
- Made and confirmed reservations.
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment.
- Contacted housekeeping or maintenance staff when guests reported problems.
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers, manually, or by using computers.
- Verified customers' credit and established how customer will pay for accommodation.
- Computed bills, collect payments, and make change for guests.
- Kept records of room availability and guests' accounts, manually, and using computers.
- Issued room keys and delivered instructions to bellhops.
- Advised housekeeping staff when rooms had been vacated and were ready for cleaning.
- Recorded guest comments and complaints, referred customers to managers as necessary.
- Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants.
- Reviewed accounts and charges with guests during check out process.
- Transmitted and received messages, using telephones, and telephone switchboards.
- Deposited guests' valuables in hotel safes or safe-deposit boxes.
- Greeted customers upon arrival and provided assistance with check-in.
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
- Handled cash, credit and debit card transactions accurately.
- Prepared for basic food service, such as setting up continental breakfast and coffee and tea supplies.
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Interacted kindly with guests, offering assistance and support.
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay.
- Used computer and database systems to verify information, process purchases and make notes.
- Performed various administrative duties such as filing documents, updating databases.
- Processed customer payments accurately and efficiently using Point of Sale system.
- Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions.
- Reconciled daily cash drawers and prepared end-of-day reports.
- Maintained daily records of guests' accounts including charges, payments, and credits.
- Managed the flow of visitors by keeping lobby area clean and presentable at all times.
- Maintained accurate inventory of supplies needed for front desk operations.
- Proficient with MS Office Suite and other computer software programs.
Cashier Team Lead - KJ's convenience stores - Idaho Falls, ID
(2021-11 - 2022-11)
- Reviewed accounts and charges with guests during check out process.
- Transmitted and received messages, using telephones, and telephone switchboards.
- Prepared for basic food service, such as setting up continental breakfast and coffee and tea supplies.
- Deposited guests' valuables in hotel safes or safe-deposit boxes.
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Balanced cash drawer and performed daily audit procedures.
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
- Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles.
- Delivered quick, professional, and friendly check-out experience to customers.
- Handled large amounts of money and supported accuracy of financial transactions.
- Trained new cashiers on operational procedures, policies, and standards.
- Refunded customers and returned items for product issues.
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
- Served as a role model for other employees by demonstrating professionalism at all times.
- Resolved customer issues promptly by communicating effectively with customers to identify needs and solutions.
- Read and followed cash register totals and verified against cash in till.
- Ensured that each transaction was completed accurately and efficiently according to established procedures.
- Demonstrated ability to lead and motivate a team of cashiers.
- Confirmed accurate scanning of products to verify customer orders.
- Communicated regularly with store manager regarding inventory levels, customer inquiries, new product offerings, promotional campaigns.
- Provided support for other departments as needed, including stocking shelves and cleaning merchandise areas.
- Worked closely with store staff to build morale and foster an environment of cooperation among employees.
- Maintained all supplies for front end, as well as candy and tobacco products.
- Optimized cashier performance by providing feedback and coaching.
- Verified customer identification for age-restricted items.
- Explained check-out system to customers, speeding up operations.
- Utilized point-of-sale systems to process payments accurately while managing multiple registers simultaneously.
- Supervised shift operations by monitoring employee performance, providing feedback when necessary, and enforcing safety regulations.
- Complied with all local, state and federal food safety laws.
- Processed cash, check, and credit cards for customer purchases.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Delivered customer service by greeting customers and answering any store inquiries.
- Assisted with closing duties such as counting money and reconciling receipts.
- Resolved customer complaints in a timely and professional manner.
- Developed and maintained a positive working relationship with customers.
- Followed all safety protocols while handling money.
- Processed payments, returns, and exchanges.
- Trained new cashiers in the use of cash registers and processing payments.
- Informed customers of special promotions, loyalty programs, and discounts.
- Provided product information and resolved concerns to assist customers.
- Helped customers locate merchandise and answered questions about products.
- Utilized point of sale system to process payments and transactions.
- Arranged and restocked displays and merchandise racks to maintain store appearance.
- Offered assistance to customers in locating desired items.
- Monitored customer traffic and proactively addressed potential issues.
- Enforced store policies to ensure the protection of company items.
- Verified that customers are of legal age to purchase restricted items.
