Raelynn De Leon

Motivated and customer-focused professional with strong experience in customer service, dispute resolution, and team leadership. Currently pursuing a career in cosmetology at Ogle School in San Antonio, bringing creativity, communication skills, and client care to the beauty industry. Fluent in Spanish and authorized to work in the US for any employer.

Customer Service Representative - Alorica LLC

(2021-01 - 2024-12)

• Handle client credit card accounts and resolve disputes related to fraud, balances, and transactions.
• Deliver high-quality customer service, educate clients, and promote self-service tools.
• Consistently exceed performance metrics and satisfaction scores.
• Conduct inbound/outbound calls and offer payment solutions.

Branch Manager - La Familia Auto Insurance - San Antonio, TX

(2020-01 - 2021-12)

• Managed day-to-day branch operations, meeting weekly targets and driving new business.
• Trained and supported new team members for success and performance.
• Resolved customer concerns and maintained accurate financial records.

Cosmetology student - Cosmetology - Ogle 56 (2025-01 - 2025-08)

High School Diploma - Dr. Leo Cigarroa High School (2009-08 - 2013-06)