Rafael Lopez

Entry-level IT support candidate pursuing CompTIA A+ and Network+ certifications, with hands-on experience troubleshooting hardware/software across 20+ workstations, supporting non-technical end users, and monitoring network/security infrastructure. Combines practical Linux/Windows administration skills with a Computer Science background in networking and data structures.

Robotics Instructor & After-School Technical Coach at Pacoima Charter Elementary (2024-05 – Present)

• Serve as sole on-site technical point of contact for 20+ students per session, independently diagnosing and resolving hardware, software, and connectivity issues in real time
• Maintain and configure 20+ workstation environments (OS updates, peripheral setup, network connectivity), achieving zero technical downtime during instructional sessions
• Deploy and configure classroom software platforms (e.g., Code.org), managing user accounts and troubleshooting access issues for non-technical staff and students
• Translate technical issues into plain-language guidance for non-technical users, reducing session disruptions and improving first-contact resolution

Loss Prevention Specialist at Ross Dress for Less (2024-11 – 2025-02)

• Monitored infrastructure and CCTV network systems in real time to identify and flag operational anomalies
• Authored compliance-focused incident reports supporting audit accuracy and loss-prevention investigations

Bachelor of Science in Computer Science – California State University, Northridge (CSUN) (2027-05)