Rafeal Mersier

People-focused leader with 20+ years of experience hiring, developing, and leading large multi-unit teams across retail, QSR, and service environments. Proven success improving hiring pipelines, reducing turnover, strengthening leadership benches, and driving performance through structured coaching and workforce planning.

District Manager - McDonald's - Pennsylvania

(2025-09)

• Led operational efficiency initiatives across multiple locations, enhancing service delivery and customer satisfaction contributing to a 9% year-over-year digital sales increase across the district.
• Developed and implemented training programs for management teams to improve staff efficiency by 70% at Market level.

District Manager - Starbucks - New Jersey

(2024-07 - 2025-09)

• Streamlined high-volume recruiting for new store openings, achieving 20% faster new-hire time-to-productivity.
• Strengthened internal pipelines and promotion readiness, decreasing open leadership roles by 40%.

District Manager - FedEx Office - Philadelphia

(2020-09 - 2024-07)

• Led hiring and workforce planning across multi-unit district, increasing internal promotion rates by 22% via focus on leadership development.
• Reduced labor cost variance by 10% through strategic scheduling alignment and effective talent placement.

Retail Store Manager & District Manager - T-Mobile - Philadelphia

(2009-11 - 2020-09)

• Led recruiting and team development across 15 retail locations, achieving 17% reduction in employee turnover.
• Built leadership bench strength through coaching and talent reviews, contributing to sustained Top 25% market performance

Bachelor of Business Management - Business Management - Rutgers University–Camden Camden, NJ