Rafiusa Rafiusa

Highly organized professional with a strong background in logistics, operations management, and customer service. Proven ability to manage complex shipping operations, ensure regulatory compliance, and maintain meticulous records. Skilled in coordinating with diverse teams to facilitate critical transfers of medical equipment and specimens. Seeking to leverage extensive experience in operational efficiency and administrative support to contribute to a dynamic organization.

Airspace Commander / Independent Driver Partner - AIRSPACE - Houston, united sates

(2021-03)

• Transport critical and time-sensitive medical shipments, including organ recovery and transplant-related deliveries, while maintaining strict delivery requirements and chain-of-custody procedures.
• Frequently support Lifegift operations by handling urgent shipments requiring precise timing and dependable execution.
• Coordinate closely with Airspace operations teams, dispatchers, healthcare organizations, and customers to ensure successful order completion.
• Monitor shipment progress and communicate updates, delays, or issues promptly to all relevant stakeholders.
• Build and maintain strong professional relationships with Lifegift personnel, Airspace commanders, and operational teams through consistent reliability and service excellence.
• Demonstrate urgency, situational awareness, and problem-solving skills when handling high-priority deliveries.
• Maintain accurate documentation and follow all operational procedures for sensitive shipments.
• Successfully manage multiple assignments while ensuring on-time performance and customer satisfaction.
• Recognized as a dependable transportation partner for critical healthcare and logistics operations.

Operations Coordinator / Customer Support Specialist - Cardinal health - new york, United States

(2020-02 - 2021-08)

• Operations Coordination
• Logistics & Shipment Tracking
• Airline & Transportation Coordination
• Problem Resolution
• Process Compliance
• Time-Critical Operations
• Microsoft Office Suite (Excel, Word, Outlook)
• Multi-tasking in Fast-Paced Environments
• Process Improvement

Operations Specialist - prime transportation - new york, unites states

(2016-02 - 2020-01)

Managed time-sensitive shipment orders from initiation through final delivery, ensuring successful execution and on-time performance.

• Monitored order status throughout the shipment lifecycle and proactively resolved operational issues.
• Communicated delays, exceptions, and status updates to customers to maintain transparency and service quality.
• Coordinated with internal teams and transportation partners to ensure smooth order progression.
• Tracked key operational milestones and escalated critical issues affecting urgent deliveries.
• Maintained accurate shipment records and ensured compliance with company operating procedures.

Cybersecurity - Cybersecurity - New York University (2022-01)

B.A - Maulana azad university (2007-06 - 2011-08)

High school - Central Board of Secondary Education (2004-07 - 2007-04)

GED - TEXAS GOV (2025-01 - 2025-07)