Raheem 101

Diagnosed and resolved technical issues on customer PCs running Microsoft Windows, including network connectivity problems, operating system updates, and driver installations Troubleshot and repaired hardware components including hard drives, GPUs, RAM, motherboards, and power supplies Built custom PCs, disassembled/reassembled desktops, and performed secure data backups for customers

Technical Assistant - 911 Express Tech - Elizabethtown, KY

(2024-05 - 2024-08)

• Diagnosed and resolved technical issues on customer PCs running Microsoft Windows, including network connectivity problems, operating system updates, and driver installations
• Troubleshot and repaired hardware components including hard drives, GPUs, RAM, motherboards, and power supplies
• Built custom PCs, disassembled/reassembled desktops, and performed secure data backups for customers
• Collaborated with the CEO to plan and schedule technical support operations
• Supported setup, troubleshooting, and maintenance of printers, laptops, desktops, and mobile devices

Bachelor of Science - Computer Information Technology - Western Kentucky University (2021-01 - 2023-05)