Raja Makarem

Results-driven Maintenance and Field Operations Supervisor with over 30 years of progressive experience leading elevator maintenance operations, field service teams, and technical support across the Kingdom of Saudi Arabia and Lebanon. Proven expertise in overseeing large-scale maintenance portfolios, optimizing preventive and corrective maintenance programs, and driving operational excellence through KPI management, workforce development, and safety compliance. Demonstrated ability to enhance equipment reliability, improve service performance, and strengthen customer satisfaction by delivering technical guidance, operational support, and continuous process improvements.

Maintenance Supervisor at Schindler Olayan Elevators (2023-08 – 2026-05)

• Managed the end-to-end field operation and repair of a portfolio exceeding 900 elevator units, ensuring equipment reliability, operational continuity, and service excellence across major commercial and government facilities.
• Cultivated a high-performing field workforce of 9 technicians and 1 field engineer, reinforcing technical proficiency, operational discipline, and accountability while maintaining consistent service standards.
• Maintained an exceptional 98.9% monthly maintenance fulfillment rate by optimizing workforce utilization, coordinating field resources, and aligning daily operations with service priorities.
• Served as the primary technical advisor for customers, conducting site evaluations, addressing operational concerns, and delivering practical recommendations that strengthened customer confidence and service satisfaction.
• Reviewed operational KPIs, safety inspections, CPSI compliance, and non-conformance reports to identify improvement opportunities and implement corrective actions that reinforced quality and safety standards.
• Administered preventive service programs and daily field deployment, balancing workloads, improving technician utilization, and ensuring seamless service execution.
• Instilled a culture of continuous learning by conducting monthly technical coaching and safety awareness sessions that reinforced service quality, KPI performance, and operational best practices.

Maintenance Supervisor at Schindler Lebanon SAL (2013 – 2023)

• Managed maintenance operations for a portfolio of 600+ elevator units, ensuring the efficient execution of preventive maintenance programs, corrective repairs, and consistently high service standards.
• Mentored maintenance technicians through routine field inspections, delivering technical guidance, reinforcing safety best practices, and resolving complex operational challenges to improve service performance.
• Optimized maintenance performance by analyzing operational KPIs, safety indicators, and non-conformance (NC) metrics, implementing continuous improvement initiatives to enhance operational efficiency and compliance.
• Played a key role in achieving the Schindler Technical Compliance Audit White Rating (2022) by upholding rigorous technical standards, strengthening quality assurance practices, and ensuring full compliance with corporate maintenance and safety requirements.

Team Leader at Schindler Lebanon SAL (2000 – 2012)

• Coordinated daily field operations by allocating technician assignments, optimizing workforce deployment, and ensuring the timely execution of scheduled maintenance and repair activities.
• Executed CPSI inspections to validate compliance with maintenance procedures, technical specifications, and corporate safety standards, reinforcing operational quality and regulatory adherence.
• Delivered field-based technical guidance and operational support, assisting maintenance teams in resolving complex technical issues while promoting safe, reliable, and efficient service execution.

Maintenance Supervisor at KONE Saudi Arabia (2012 – 2012)

• Directed field maintenance operations by leading multidisciplinary teams of technicians and engineers, ensuring the reliable execution of preventive and corrective maintenance activities while upholding service quality standards.
• Optimized maintenance planning through effective workforce allocation, scheduling, and technical oversight, enhancing operational efficiency and ensuring uninterrupted service delivery.

Maintenance Technician at Schindler Lebanon SAL (1997 – 2000)

• Performed preventive and corrective maintenance activities to ensure the safe, reliable, and efficient operation of elevator systems.

Installer at Schindler Lebanon SAL (1995 – 1997)

• Installed elevator systems in accordance with technical specifications, safety standards, and company quality requirements while supporting successful project delivery.

Baccalauréat Technique (BT) in Electronics – Amilieh Technical Institute

Diploma in Electronics – Al-Kafaát Technical Institute