GSOC Supervisor/Lead (Contractor) - Adobe - San Jose, CA
(2023-03)
Initially employed by AUS from Mar 2023 – Feb 2024; transitioned to Securitas Security Services USA from Mar 2024 – Present.
- Oversaw 24/7 GSOC monitoring and operational activities across international sites, ensuring top-tier incident readiness.
- Led a diverse team responsible for surveillance, security, and real-time support, driving continuous operational improvements.
- Leveraged advanced monitoring tools (Dataminr, ONTIC) to proactively identify security threats, enhancing preventive and responsive measures.
- Directed rapid responses to critical incidents (bomb threats, active shooters, fire alarms, etc.) with high precision and readiness.
- Maintained comprehensive records of security operations within an Intelligence and Data Management Platform, supporting strategic decisions.
- Collaborated with physical security teams, providing real-time intelligence and updates that fortified security response capabilities.
- Served as primary liaison for principal travel arrangements, coordinating with multiple departments (e.g., Maritime, Flight) to integrate security measures.
- Monitored major events and summits, forecasting potential client impact and relaying critical intelligence.
- Enhanced GSOC operator KPIs, fostering a culture of excellence and continuous improvement.
- Directed security operations, overseeing a Contract Guard Force and ensuring compliance with international standards.
- Managed crisis readiness through prompt and efficient emergency responses, collaborating with cross-functional teams (HR, Legal, etc.).
- Led corporate event security, optimizing safety measures and on-site protocols for large-scale gatherings.
- Trained staff on access control systems (Brivo, Openpath, etc.) and streamlined compliance with newly formulated policies.
Security Manager & Global badging coordinator - Securitas Security Services USA, Okta - San Francisco, CA
(2022-01 - 2023-03)
- Directed security operations, overseeing a Contract Guard Force and ensuring compliance with international standards.
- Managed crisis readiness through prompt and efficient emergency responses, collaborating with cross-functional teams (HR, Legal, etc.).
- Led corporate event security, optimizing safety measures and on-site protocols for large-scale gatherings.
- Trained staff on access control systems (Brivo, Openpath, etc.) and streamlined compliance with newly formulated policies.
- Implemented an updated badging control policy that improved security compliance and access oversight.
- Spearheaded camera technology installations (Verkada, Ava Aware), standardizing processes for incident monitoring and response.
- Developed performance metrics and training programs for security staff, driving career growth and high-performance standards.
- Established Okta's Security Control Room (SCR), drafting operational policies and procedures that bolstered overall security posture.
- Supervised global security incident identification, analysis, and resolution, significantly improving organizational security readiness.
- Coordinated crisis and routine security operations across domestic/international sites, offering real-time strategic support.
- Monitored surveillance systems, managed daily access badges, and logged security activities, ensuring thorough oversight.
- Spearheaded COVID-19 response efforts (e.g., contact tracing, regulatory compliance), integrating health data into security protocols.
- Developed and refined executive travel strategies for high-risk environments, enhancing quick-response capabilities.
- Conducted physical security assessments and operational audits, optimizing system performance and protocols.
- Trained new hires on GSOC policies, ensuring consistent service delivery and high operational standards.
Lead GSOC Operator & Badging Officer - Securitas Security Services USA, Okta - San Francisco, CA
(2019-07 - 2022-01)
- Supervised global security incident identification, analysis, and resolution, significantly improving organizational security readiness.
- Coordinated crisis and routine security operations across domestic/international sites, offering real-time strategic support.
- Monitored surveillance systems, managed daily access badges, and logged security activities, ensuring thorough oversight.
- Spearheaded COVID-19 response efforts (e.g., contact tracing, regulatory compliance), integrating health data into security protocols.
- Developed and refined executive travel strategies for high-risk environments, enhancing quick-response capabilities.
- Conducted physical security assessments and operational audits, optimizing system performance and protocols.
- Trained new hires on GSOC policies, ensuring consistent service delivery and high operational standards.
GSOC Operator - Securitas Security Services USA, Okta - San Francisco, CA
(2018-12 - 2019-07)
- Responded to routine and emergency calls, monitoring alarms and video feeds (fire, door, duress) for immediate support.
- Dispatched security officers for life-safety incidents, ensuring swift, coordinated responses.
- Monitored 12 global sites for potential threats, escalating critical issues to security management, HR, and IT.
- Investigated disturbances triggered by various alarms, ensuring timely and effective resolution.
Security Specialist - G4S, Okta - San Francisco, CA
(2018-03 - 2018-12)
- Enforced security protocols to protect company property and staff, including monitoring building access and visitor sign-ins.
- Operated alarm systems, video surveillance, and completed random patrols to secure premises.
- Maintained compliance with internal security standards, locking and securing windows, gates, and doors.
