General Manager (client experience)
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Professional with a track record of innovation and entrepreneurship who has excelled in training and development, facilities management, operations, production management, and other fields that are fiercely competitive.
Golds Gym, General Manager —
Drove consistent 25% year-over-year revenue growth and 10%
operational expense reduction through strategic initiatives and rigorous cost control.
Increased new memberships by 30% and improved retention by 5%
through targeted programs and personalized member experiences.
Built and led a high-performing team, achieving a 20% increase in employee satisfaction through robust training and development.
Optimized facility operations and maintenance, consistently achieving a 95% member satisfaction rating.
Developed and executed dynamic pricing strategies, maximizing yield and profitability.
Utilized advanced CRM data to analyze member trends and drive targeted marketing campaigns.
Conducted in-depth market analysis and competitor research to inform strategic business plans and drive sustainable growth.
Managed a multi-million dollar budget, delivering accurate forecasting and reporting, and negotiated favorable vendor contracts.
Enhanced online reputation and social media presence through proactive review management and engagement.
Amazon Inc, Operations Supervisor —
Implement and supervise transformational processes within the operation
Manage maintenance duties and compliance with safety regulations.
Identify opportunities for operational efficiency.
Serve as a leader to direct reports
Uphold high standards for customer satisfaction
Facilitate the growth and development of team members within the
North American Sort Center (NASC) network.
BA - Business Administration
