Ralonte Mims

Professional with a track record of innovation and entrepreneurship who has excelled in training and development, facilities management, operations, production management, and other fields that are fiercely competitive.

Golds Gym, General Manager —

Drove consistent 25% year-over-year revenue growth and 10%

operational expense reduction through strategic initiatives and rigorous cost control.

Increased new memberships by 30% and improved retention by 5%

through targeted programs and personalized member experiences.

Built and led a high-performing team, achieving a 20% increase in employee satisfaction through robust training and development.

Optimized facility operations and maintenance, consistently achieving a 95% member satisfaction rating.

Developed and executed dynamic pricing strategies, maximizing yield and profitability.

Utilized advanced CRM data to analyze member trends and drive targeted marketing campaigns.

Conducted in-depth market analysis and competitor research to inform strategic business plans and drive sustainable growth.

Managed a multi-million dollar budget, delivering accurate forecasting and reporting, and negotiated favorable vendor contracts.

Enhanced online reputation and social media presence through proactive review management and engagement.

Amazon Inc, Operations Supervisor —

Implement and supervise transformational processes within the operation

Manage maintenance duties and compliance with safety regulations.

Identify opportunities for operational efficiency.

Serve as a leader to direct reports

Uphold high standards for customer satisfaction

Facilitate the growth and development of team members within the

North American Sort Center (NASC) network.

Newbury College

BA - Business Administration