Ralph VanDyke

Results-driven IT Service Management (ITSM) professional with a demonstrated track record of implementing cost-saving measures and driving productivity enhancements across the enterprise. Dedicated to delivering exceptional end-to-end services employing ITIL 4 guiding principles and ITSM best practices to drive value and exceed customer expectations. Seeking a leadership role where I can leverage my extensive experience in work planning, operational management, team building, and collaboration to support organizational success.

• Created value for customers by directing the execution of tactical and project-based work activities across a geographically dispersed team with a commitment to ITIL guiding principles, consistently delivering exceptional end-to-end IT services.
• Led a diverse team of 23 IT professionals, fostered collaboration and visibility, resulting in efficient network/server administration, telecom support, service desk operations, and technical training. 

ITIL 4 Foundations - June, 2023

project Management Professional Exam Prep (40 hrs) - July, 2023