- Good knowledge in Salesforce.com configuration and design of Service Cloud, Sales Cloud, Force.com Solutions.
- Good Understanding in handling all the administrative tasks.
- Worked on Flows, Process Builder, Workflow and Approval Processes.
- Experience on Salesforce Lightning and build new apps with Lightning app builder and Lightning and web Components
- Configured, implemented, administrated and maintained the Salesforce.com platform
- Experience on Salesforce setups such as Permission Sets, Sharing Model, Roles, Profiles, OWD, Object relationships.
- Knowledge in customizing standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
- Experience in creating Custom Apps, Objects, Fields, buttons Applying Sharing Rules, Page Layouts, Search Layouts, Related List and defining Field Dependencies.
- Well Knowledge on case management, leads, Web-to-lead, Web-to case, Email-to-case.
Well knowledge and working experience in software Development Life Cycle (SDLC) methodologies such as Agile, Scrum and Waterfall model.
