Shift lead - Walgreens - Colonia, NJ
(2021-11 - 2025-01)
- Developed new methods, improved monitoring, and reduced deficiencies to boost quality.
- Assessed team performance to encourage productivity.
- Observed and enforced operational and safety-related policies to comply with OSHA regulations.
- Inspected work to drive product and service quality.
- Maintained accurate records to generate reports.
- Motivated employees to optimize team performance.
- Coordinated workflow and maintained schedules to improve efficiency.
- Identified and addressed business vulnerabilities in areas governing asset protection and physical security.
Customer Service Representative - Shoprite - Carteret, NJ
(2017-11 - 2020-03)
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer inquiries, billing questions, payments, and service requests.
- Documented, researched, and resolved customer service issues.
- Managed customer calls efficiently in a fast-paced call center environment.
- Anticipated needs and resolved problems to keep customers happy.
- Delivered fast and friendly service regarding questions and service complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
