Table Games Dealer - Thunder Valley Casino - Lincoln, CA
(2023-06 - 2026-07)
- Deal table games according to casino rules and monitor irregularities or suspicious activities.
- Handle chips, bets, payouts, and table transactions accurately.
- Provide professional and friendly customer service to guests.
Casino Shift Manager - Harrah's Casino - Reno, NV
(2015-02 - 2020-03)
- Supervise daily casino and table game operations and manage dealers, assignments, breaks, and shift coverage.
- Ensure compliance with gaming regulations and casino policies, while handling guest concerns and resolving operational issues.
- Coordinate with Security and Surveillance to maintain a safe and secure gaming environment.
- Coach, monitor, and provide feedback on staff performance and ensure smooth communication between dealers, supervisors, and casino management.
- Prepare shift reports and incident documentation, while coaching and monitoring staff performance.
Restaurant Manager - Eldorado Casino - Reno, NV
(2015-02 - 2017-10)
- Provide great customer service to all guests with integrity and ensure that staff are prompt and organized to exceed customer satisfaction.
- Work well under stress in a fast-paced environment.
- Ensure that staff are prompt and organized to exceed customer satisfaction.
- Assist with interviewing and training new employees.
- In charge of scheduling, write-ups and disciplinary actions.
- Maintain cleanliness and safety throughout the entire establishment.
Table Games Dealer / Supervisor - Hard Rock Hotel and Casino - South Lake Tahoe, CA
(2011-03 - 2015-02)
- Deal table games according to casino rules.
- Manage the flow of the game, handle chips, and process payouts.
- Ensure accuracy in all transactions and maintain table security.
- Provide exceptional guest service and create a fun, fair gaming environment.
- Supervise dealers Monitor game protection, compliance, and adherence to casino policies and gaming regulations.
- Conduct table inspections and game audits to ensure accuracy and integrity.
- Resolve guest concerns and escalate issues when necessary.
- Prepare shift reports and Acted as a liaison between dealers and management.
Restaurant Manager - Harrah's Casino / Asian Grill - South Lake Tahoe, CA
(2011-05 - 2015-02)
Started as a crew member and worked my way up to be a Manager.
- Provide great customer service to all guests with integrity.
- Work well under stress in a fast-paced environment.
- Ensure that staff are prompt and organized to exceed customer satisfaction.
- Responsible for staff schedule, hiring, training, coaching, and disciplinary action.
- Review the manager's flash report, attend meetings and deposit revenue.
