Ramesha Walls

Detail-oriented professional with over 7 years of experience in data entry, database management, and office administration. Proven ability to maintain 100% record accuracy and optimize data validation workflows. Skilled in data reconciliation, digital record management, and ensuring data privacy. Eager to leverage strong organizational and problem-solving skills to support data integrity and operational efficiency at Yexgo.

Chat Research & Testing Specialist - PROGRESSIVE INSURANCE CALL CENTER - RIVERVIEW

(2017-06)

• Maintain and manage residential insurance data and transaction records across multiple business lines, ensuring 100% record accuracy.
• Leverage database management systems and proprietary tools to support pilot testing, optimizing database maintenance workflows and data validation efficiency.
• Evaluate system performance and furnish technical expertise to business leaders, thereby improving reporting and office administration protocols.
• Collaborate with product managers and legal teams to refine best practices for new systems, guaranteeing strict adherence to data privacy standards.
• Author comprehensive procedures and leader guides to standardize documentation and uphold record accuracy during team knowledge-sharing initiatives.

Preferred Customer Associate - EGS CALL CENTER - TAMPA

(2015-02 - 2017-06)

• Analyzed high-value shipment data and transaction records to prevent fraud and ensure data integrity for residential and commercial shippers.
• Partnered with account executives and operational facilities to resolve data discrepancies and maintain record accuracy within the TPX system.
• Compiled and updated damage claims documentation, utilizing MS Office suite to facilitate accurate reporting and follow-up.
• Managed database entry for supply orders via the TPX system, preserving inventory accuracy and supporting office administration requirements.

Customer Service Representative - TAMPA FAMILY HEALTH CENTERS - TAMPA

(2014-08 - 2015-02)

• Executed high-volume data entry for patient scheduling across 8+ medical centers, prioritizing record accuracy and data privacy.
• Reviewed and processed specialist referrals by updating digital transaction records, ensuring information accuracy for patient transfers.
• Coordinated with medical staff to reconcile data discrepancies and update patient records in compliance with healthcare regulations.
• Maintained precise scheduling databases while providing critical office administration support for emergency medical requests.

Associates - NORTH CAROLINA AGRICULTURAL AND TECHNICAL STATE (2013-06 - 2014-05)

High school Diploma - ATHENS DRIVE HIGH SCHOOL