Program Manager, New Product Operations - TraceAir Technologies - Bay Area, CA
(2025-09)
- Built TraceAir's New Product Operations organization from the ground up in 60 days, establishing the Product Operating Model, portfolio governance, commercialization framework, and cross-functional operating rhythms across six enterprise cloud products — aligning Product, Engineering, Sales, Finance, GIS, Marketing, Customer Success, and Operations toward a $2M revenue target.
- Managed the New Product portfolio across eight strategic offerings (ALTA, TOPO, LiDAR, Layout Generator, rFMM, Panorama Packages, Bronze Scans, Surveying Services), driving product strategy, roadmap prioritization, build-versus-buy evaluations, investment planning, pricing, packaging, and executive decision-making.
- Owned end-to-end strategy and commercialization of the rFMM subscription product, transforming an on-demand service into a recurring-revenue offering projected at ~$500K in annual gross margin — defining the business case, pricing model, SKU strategy, GTM plan, sales enablement, renewal model, and automation workflows across Product, Engineering, GIS, RevOps, Finance, and Sales; launch exceeded initial adoption targets.
- Architected the business strategy to launch Surveying Services as a standalone business — CEO business plan, financial model, dedicated P&L, commercialization roadmap and investment strategy supporting a $92K multi-state expansion and a three-year plan projected at $2M revenue and 65% gross margin.
- Owned product architecture and commercialization for Panorama Packages, defining pricing, packaging, SKU strategy, seller enablement, and go-to-market plans across customer segments.
- Designed the Product Readiness Framework and Product Maturity Scorecard, standardizing stage-gate governance and cross-functional accountability; elevated LiDAR and ALTA Survey to Green-band maturity scores (83.5 and 73.4).
- Wrote the SOPs functional stakeholders used to move products through launch and developed OKRs for the NPO organization to drive outcome-based planning against the portfolio's revenue target.
- Synthesized Voice of Customer insight, sales pipeline data, operational metrics, and unit economics into executive strategy, prioritization, and go/no-go investment recommendations.
Head of Product, AI Platform - KindWorks.AI - Remote
(2024-02 - 2024-05)
- Defined product vision and roadmap for an AI-powered behavioral wellness platform across web, Slack, Microsoft Teams, and WhatsApp, reducing time-to-market by 30% and increasing engagement by 25%
- Worked with AI engineers to define conversational AI behaviors, prompt strategies, and evaluation metrics for the "Beni" AI agent, shipped into production across Slack, MS Teams, and WhatsApp.
- Ran A/B tests on exercise selection and timing to improve completion and retention, and defined KPIs and dashboards for activation, retention, and feature adoption.
Product Leader / Senior PM - Inhabit IQ – Anyone Home - Orange County, CA
(2021-12 - 2023-05)
- Led full-lifecycle development of a cloud-based B2B CRM platform for leasing, property management, resident communications, and marketing automation, reporting directly to the CEO.
- Built and institutionalized an organization-wide customer interview program, translating feedback into prioritized roadmap decisions and driving NPS from negative to +40 within one year.
- Developed new playbooks and automation workflows, cutting marketing funnel drop-off 70% and onboarding time 25%.
- Led product definition and business architecture for a mission-critical Lockbox Asset Management platform — end-to-end workflow, database architecture, and technical design across three PMs and engineering over three sprints — saving over $1M annually by automating manual operations.
- Overall portfolio results: 40% increase in NPS and 30% revenue growth.
Founder & CEO - Cloud Pencils Inc. - San Antonio, TX
(2018-06 - 2020-05)
- Founded and scaled a configurable 0→1 enterprise business systems spanning CRM, Sales, Finance, Purchasing, Inventory, Manufacturing, and Reporting, translating complex operational workflows into scalable enterprise software for SMBs across South Asia and the Middle East.
- Owned end-to-end product strategy, roadmap, customer discovery, pricing, packaging, commercialization, and go-to-market execution, partnering directly with customers to simplify enterprise-grade ERP capabilities traditionally offered by Oracle and SAP.
- Ran data-driven sales campaigns and optimized high-value modules, reducing CPC by 20%.
Account Director - Larsen & Toubro Infotech (LTI) - San Antonio, TX
(2015-09 - 2016-05)
- Grew Fortune 100 oil & gas accounts to $2M annually and overhauled sales/forecasting systems to improve pipeline accuracy.
VP, Product Strategy & Engineering - Computer Solutions, Inc. - San Antonio, TX
(2014-01 - 2015-07)
- Worked closely with the CEO to set product strategy for the company's enterprise software platforms, and secured partnerships with SAP, Oracle, and IBM Maximo.
- Hired and trained lean product engineering teams to execute .NET product development under Agile.
- Architected an on-premise and SaaS enterprise solution for worldwide oil and gas clients.
Founder & CEO - Prilogsys LLC
- Built a profitable services and training firm, including a certification division that raised productivity 15% and marketing ROI 20%.
Program/Project Manager - Cognizant Technology Solutions
- Delivered enterprise software transformation programs across Healthcare, Banking, Insurance, and Retail before co-founding Cognizant's Automation Testing Center of Excellence; served as onshore liaison for MetLife, cutting case closure time 60% and approval workflows 75% while maintaining 95% on-time delivery.
