Director | Elite Store Service - Dunn Edwards Paint Company
(2009-05)
Contract employee. I work with the buying team to maintain companywide in-store displays, product sets and Plan-OGrams for all categories. I created company retail showroom footprint, product adjacencies, merchandising displays and organize fixtures needed for each location. I work with Operations, Marketing, IT, Sales and Purchasing departments to determine scope, timelines and resources needed for new store openings and remodeling projects.
- I organized and managed the merchandising portion of our 150-store remodel/new store project. Completely removing all product and fixtures from store. Setting up new store with all fixtures, displays, POP, signage, wall art and ADA signage.
- I recruit, train, and manage 50+ team members to execute resets, store remodeling, and new store merchandising to build out all fixtures, shelving, product, and point-of-purchase (P.O.P.) materials.
- I organize monthly merchandising action plans for team members to execute in store and review their feedback reports to ensure company standards are being met and promptly addressed issues.
- I implemented project tracking & reporting tools utilizing tools such as Projectmanager.com and Iauditor.com to streamline new store openings and remodeling projects, in order to provide real-time field reporting feedback.
- I work closely with the Director of purchasing, operations, marketing, and Area Managers to quickly resolve merchandising issues in our stores.
- Develop talent within my teams that empowers them to lead, take ownership of projects, recruit others, and communicate clearly so that we are all on the same page…. everyday!
- Maintain warehouse of company store fixtures and store signage and send to stores as needed.
- Partner with third-party merchandising and construction companies to meet company goals, by orchestrating workflows and showroom improvements through each project.
- Remodel 118 stores. Opened 25 new locations. Relocated 5 stores.
- Serve as a Project Manager for Marketing and Purchasing departments to oversee the: Removal of old paint color chip displays and installation of new displays in 300 company-owned and non-owned retail stores.
- Assembly of 10,000 color library kits.
- Created and produced 8,500 Dunn Edwards OEM products.
- Delivered best showroom flooring upgrades, compatible with safety and appearance.
Various Projects - MSS Merchandising Service Solutions (MSS)
Various projects completed for 1,000 locations.
- Albertsons, Home Depot, Ganahl Lumber, Dixieline Lumber, DIY centers, Circle K, 7-11, and independent home improvement retailers.
- Executed multiple reset projects by leading, recruiting, planning, and earning trust from the customer and vendor community.
- Collaborated with other vendors/contractors to plan around their in-store projects.
- Met with each location management teams to review completed work and collect feedback on the set itself, the process, the people, and overall project satisfaction report.
- Hershey Company - 7-11 front counter resets. 850 locations
- Hired, trained, and supervised (alongside) a 24-member team to conduct 30-40 store resets a day.
Sales Specialist - McClean and associates
(2003 - 2009)
Sales representative - Home improvement industry. Worked with an array of home improvement distributors to sell product into retail stores. (Do It Best, Orgill, California Hardware (Distribution America), Remco, Paint Sundry Solutions, Leight Sales and Spectrum Paint)
- Worked with distributors sales team on sales opportunities, training and relationship building.
- Trade shows-set up booths and conducted sales at large scale convention shows and retail contractor shows.
- Provided sales and services to Home Depot, Dunn Edwards, Sherwin Williams, Vista paint, Frazee paint and independent home improvement stores.
- Conducted live product demonstrations at shows to engage customers and increase sales.
- Gained service contracts with the 3M company to manage merchandising service at Dunn Edwards Paint Company.
Sales, Buyer, and Key account representative - California Hardware
(1994 - 2003)
Home improvement distributor. Key account specialist for All American Home Center, Ganahl Lumber, Dixieline Lumber, Do It Centers, H&E & independent hardware stores.
- Sales and service-introducing new programs and product to merchandising team.
- Resolved issues, performed resets, conducted buybacks and placed orders.
- Participated in customer shows, demonstrating product and training store staff on product use.
- Communicated daily with hardware and industrial customers to place orders, resolve issues, track orders, introduce new items and promote company sales and trade show opportunities.
- Worked with warehouse personnel to improve processes and conduct inventory.
- Worked with sales team, buying & I.T. departments to resolve customer issues and improve processes.
- Work with vendors to create sales programs for sales team to promote to customers.
- Sourced products to meet customer needs, including truckload orders of sheetrock and insulation.
- Managed road show programs, coordinating sales team sales calls and customer orders.
- Set up booths, registration, welcome center and customer entertainment areas.
- Created and approved all sales programs for all vendor attendees.
- Chaperoned customers thru vendor booths and company program opportunities.
- Processed and track orders for all customers and vendors.
