Operations Manager Intern, Supply Chain & Robotics at AMAZON (2025-06 – 2025-08)
- Transformed autonomous sortation across induction, staging, and labor allocation; boosted performance throughput 18.6%, decreased labor cost 16%, and saved $253K annually
- Pinpointed human-robot workflow bottlenecks through statistical variance testing of takt-time gaps, station observations, and volume-mix analysis; reduced shift average cycle time by 22%
- Engineered labor-capacity staffing plan model to adjust volume mix and constraints, reducing labor variance by 5.1 FTE per shift and doubling staffing accuracy for site leadership
- Orchestrated operations-engineering task force to align maintenance, escalations, and shift routines; slashed performance gaps ~8% and increased KPI visibility 25%
MBA Consultant, Multidisciplinary Action Projects (MAP) at CALPAK (2025-01 – 2025-03)
- Formulated go-to-market strategy via competitor benchmarking, customer segmentation, and funnel analysis; identified levers for 2× conversion and 4.5× ROAS
- Delivered DTC website optimization roadmap with bundling, cross-sell, and journey redesign; projected 3.5% conversion lift across priority purchase paths
Manager, Business Operations at SEA LIMITED (SHOPEE & SPX EXPRESS) (2022-01 – 2024-12)
- Restructured SPX last- and middle-mile cost base through supplier performance reviews, staffing redesign, and 3PL contract evaluation, realizing $20.5M in savings
- Directed and mentored 20-member team in assessing 3PL, trucking, and middle-mile suppliers; recognized 25% profitability improvement and strengthened sourcing reliability
- Automated resource and cost tracking for 1,500+ stations, 40K associates, and 5K vehicles; raised efficiency 33% and accelerated supplier reviews
- Spearheaded e-wallet integration initiatives across Southeast Asia logistics operations; accelerated user adoption to achieve 400% traffic growth and $15M revenue in six months
Manager, Corporate Strategy & Business Operations at BANGUN CIPTA MARGA (LOGISTICS & ROAD SAFETY STARTUP) (2018-01 – 2022-12)
- Spearheaded five-year go-to-market strategy and B2B plan for road-safety infrastructure; identified $125M opportunity and targeted $30M annual sales
- Optimized global supplier network across European, U.S., and Southeast Asian vendors; improved traceability and cut delivery lead times 20%
- Established vendor performance review cadence across sourcing, fulfillment, and distribution teams; enhanced review efficiency by 60% and doubled supplier accountability
- Launched certified distributor program in 10+ cities, expanding channel and distribution network by 40 firms, projected to drive 15% YoY growth
Associate Consultant, Performance Improvement & Financial Services at DELOITTE SOUTHEAST ASIA LTD (2015-01 – 2017-12)
- Streamlined finance and logistics workflows by mapping pain points, redesigning controls, and standardizing SOPs; improved efficiency 200% and cut costs 17%
- Uncovered $12M in hidden-fee savings through operations and finance due diligence, risk assessment, and contract cost analysis, informing client transformation decisions
- Conducted market research and consumer trend analysis for Middle East hypermarket expansion; supported client market entry strategy targeting 20% share within first year