Raquel Hernandez

Certified Medical Assistant with 6 years of hands-on clinical experience across family practice, pain management, and outpatient care, combined with medical-office and high-volume customer service experience. Experienced in patient intake and rooming, vital signs, EKGs, phlebotomy, injections, IV starts, laboratory procedures, physical examinations, drug screening, breath alcohol testing, EHR documentation, referrals and prior authorizations, and post-operative surgical aftercare. Skilled in removing surgical drains and sutures following tummy tuck procedures, supporting wound care and patient follow-up, and working with multiple EMR/EHR platforms including Cerner, Paragon, eClinicalWorks, Greenway, LeadingReach, and Availity.

Bilingual in English and Spanish with strong patient communication, organization, and teamwork skills.

Medical Assistant at MyCare Medical Group (2025-05 – 2026-03)

• Roomed patients, obtained and documented vital signs, updated EHR records, and supported efficient patient flow.
• Performed phlebotomy, administered injections, assisted with clinical procedures, and prepared patients for provider evaluation.
• Completed and supported physical examinations, laboratory procedures, and routine outpatient clinical services.
• Maintained accurate clinical documentation and communicated patient information to providers and the care team.

Medical Assistant at South Texas Pain Management (2024-10 – 2025-03)

• Performed pre-operative assessments, including medical history review, vital signs, and patient preparation.
• Started IVs and assisted with clinical procedures while maintaining attention to patient safety and comfort.
• Provided post-operative care and follow-up support, helping patients understand aftercare instructions and monitoring recovery.
• Documented patient information accurately and collaborated with providers and clinical staff.

Receptionist at Prominence Health Plan (2023-02 – 2024-09)

• Managed approximately 50–100 inbound calls per day, efficiently routing calls and addressing patient/member questions.
• Handled sensitive documentation with confidentiality and followed privacy requirements.
• Resolved customer concerns professionally while maintaining a high standard of service.
• Completed ongoing training to maintain knowledge and strengthen communication and service skills.

Medical Assistant at Valley Day and Night Clinic (2019-10 – 2023-02)

• Collected, organized, and documented patient information to support provider evaluation and individualized care.
• Roomed patients, obtained vital signs, supported clinical procedures, and maintained accurate medical records.
• Performed phlebotomy, injections, EKGs, laboratory procedures, physicals, drug screens, and breath alcohol testing.
• Supported DOT, employment, sports, annual, and Customs/Border Patrol physical examinations.
• Provided patient education regarding treatment plans and preventative care and communicated with physicians and other members of the care team.

High School Diploma – Juarez-Lincoln High School