Rashad Akali

Material Handler with extensive experience in warehouse operations, logistics, and inventory management. Skilled in managing multiple tasks efficiently while maintaining high-quality standards. Proven success in optimizing workflows and enhancing operational efficiency. Strong commitment to punctuality, accuracy, and process improvement for increased productivity.

MATERIALS HANDLER at University Medical Center (UMC) (2025-07 – Present)

• Participated in training sessions on cybersecurity tools and software to enhance team proficiency.
• Collaborated with peers to implement security protocols and best practices.
• Analyzed system logs to identify suspicious activity and anomalies.
• Conducted regular cycle counts to maintain accurate inventory records and support operational efficiency.
• Organized medical supplies in storage areas for quick access, improving retrieval times for staff. for efficient access to medical supplies.
• Followed safety protocols to maintain a secure work environment.

CALL CENTER AGENT at Orange Telecom (2022-05 – 2024-06)

• Answered Orange Telecom customer calls about billing, plans, and service issues.
• Resolved account questions using Orange Telecom CRM and customer records.
• Processed service changes, plan updates, and order requests for Orange Telecom customers.
• Logged customer cases and routed technical issues to Orange Telecom support teams.

COMPUTER/CYBERSECURITY TECHNICIAN at Computec Technology (2021-06 – 2024-06)

• Engaged in training sessions on cybersecurity tools and software usage.
• Hardware troubleshooting
• Technical support
• Customer relationship management
• Collaborated with peers to implement security protocols and best practices.
• Analyzed system logs to identify suspicious activity and anomalies.
• Diagnosed hardware and software issues for customer devices.
• Provided technical support via phone, email, and in-person consultations

High School Diploma – Morning Glory International School (2024-06)