Rashae Banks

Analytical, compliance-oriented healthcare professional with experience in clinical research, laboratory procedures, phlebotomy, specimen processing, clinical data collection, and regulatory documentation. Skilled in performing protocol-driven procedures, maintaining specimen integrity, documenting accurate study data, and supporting clinical research visits. Experienced with FDA, OSHA, HIPAA, IATA shipping guidelines, SOPs, quality assurance, and electronic data systems.

Strong background in team leadership, patient-facing procedures, and maintaining confidentiality and data integrity in regulated healthcare environments.

Lab Technician - Headlands Research - Scottsdale, AZ

(2026-05)

• Perform phlebotomy, urine collection, and biological specimen processing, including centrifuging, aliquoting, and accurate specimen labeling.
• Prepare laboratory kits for study subjects according to study-specific protocols and visit requirements.
• Package and ship biological specimens in accordance with International Air Transport Association (IATA) guidelines and study protocol requirements.
• Maintain accurate specimen logs, shipping records, temperature logs, and other required laboratory and study documentation.
• Conduct point-of-care testing, including urine drug screens and pregnancy tests, according to protocol requirements.
• Assist with clinical procedures, including vital signs, electrocardiograms (ECGs), and preparation for physical and neurological examinations.
• Clean and sanitize laboratory equipment, workspaces, and clinical areas according to established procedures.
• Perform and document laboratory equipment calibration while maintaining compliance with Occupational Safety and Health Administration (OSHA) and Health Insurance Portability and Accountability Act (HIPAA) requirements.
• Accurately record laboratory results and maintain electronic and paper documentation using systems such as CRIO and electronic case report forms (eCRFs).
• Respond to and resolve electronic data queries while verifying the accuracy and completeness of study data and documentation.
• Participate in quality control and quality assurance activities to support regulatory compliance and study integrity.
• Monitor laboratory inventory and maintain adequate supplies of study-specific kits and laboratory materials.
• Order dry ice and other laboratory supplies necessary for specimen handling and study operations.
• Identify expired laboratory kits, coordinate destruction, and document destruction activities according to study protocols.
• Support the preparation and maintenance of study-specific training materials and laboratory manuals.
• Collaborate with study coordinators, investigators, and medical staff to meet study visit and protocol requirements.
• Assist with infusion monitoring under clinician supervision while maintaining accurate documentation and adherence to study procedures.

Team Lead / Phlebotomist - American Red Cross - Tempe, AZ

(2021-01 - 2026-05)

• Led and supervised mobile blood drive operations, overseeing team performance, workflow efficiency, and donor experience.
• Provided daily direction, coaching, and mentorship to phlebotomists and collection staff to ensure adherence to Red Cross standards and regulatory requirements.
• Performed venipuncture and capillary blood collection procedures with strong attention to donor safety, specimen integrity, and quality control.
• Monitored and enforced FDA, OSHA, and organizational compliance standards to maintain a safe clinical environment.
• Coordinated staffing assignments and supported operational planning to ensure successful execution of blood drive goals.
• Trained and onboarded new phlebotomists on procedures, documentation standards, and donor interaction protocols.
• Maintained accurate donor records while ensuring confidentiality and data integrity.
• Managed inventory, equipment setup, and supply logistics for mobile and fixed-site operations.
• Responded to donor reactions and adverse events using established safety protocols and clinical judgment.
• Supported continuous process improvement initiatives to enhance compliance and operational effectiveness.

Case Investigator / Contact Tracer (Team SME) - Insight Global - Remote

(2020-08 - 2021-08)

• Led and supported a team of 20–40 investigators, providing training, quality monitoring, and performance feedback to ensure adherence to public health protocols.
• Conducted structured interviews to collect and document accurate exposure and symptom data.
• Maintained detailed records in compliance with public health reporting standards.
• Ensured confidentiality and proper handling of sensitive health information.
• Reviewed documentation for accuracy and supported quality assurance efforts.

Outbound Business Sales Agent - Comcast Business

(2018-01 - 2020-06)

• Generated new business through outbound outreach and consistently exceeded performance targets.
• Maintained accurate customer records and pipeline tracking using Salesforce CRM.
• Documented client interactions and contract details with precision and timeliness.
• Managed multiple systems simultaneously while maintaining strong organizational efficiency.

Patient Care Professional - McKesson Specialty Health

(2016-01 - 2017-06)

• Supported pharmacist program enrollment while ensuring compliance with corporate policies and standard operating procedures (SOPs).
• Collected and documented clinical data while monitoring program risk indicators.
• Utilized MasterControl for regulatory training compliance and documentation tracking.
• Maintained strict confidentiality of protected health information (PHI).

Assistant Office Manager / Billing Specialist / Dispatcher - Cartex Transportation

(2014-11 - 2015-12)

• Coordinated communication between drivers, case managers, and administrative staff to support efficient daily operations.
• Managed scheduling, billing documentation, and service records with strong attention to detail.

Customer Service Representative - Consumer Cellular Inc.

(2012-02 - 2014-11)

• Delivered high-quality customer service in a fast-paced call center environment.
• Trained and mentored new team members on service standards and system usage.

Administrative Assistant / Registrar - Career Success High School

(2008-09 - 2011-05)

• Coordinated meetings, organized events, and maintained confidential student records.
• Prepared onboarding materials and documentation for new students and families.

Pharmacy Technician - Phoenix Community College (2005)

High School Diploma - Thunderbird High School (2004)