Creative customer service representative
Send a job offer directly to this candidate
Hello, my name is Rasheedah Sharif, and I am a creative customer service representative. I have been a representative for a little over three years with experience in call center services, including porting, sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude.
I'm aiming to use my proven skills to effectively fill the managerial role in your company someday. Additionally, I'm a motivated customer service specialist with experience in team-based environments. I strive to become better at being a patient and empathetic customer service representative with extensive background in conflict resolution and customer care.
Machine Operator at Graphic Packaging International (2025-01 – 2025-11)
Togo specialist at Jim n nicks (2024-07 – 2025-06)
Take Togo orders at counter and over the phone. Handle all the uber and DoorDash customers. Answer phones and help out around the store. Complete all end of shift duties.
Customer Service Representative at afni, inc. (2019-04 – 2023-03)
As a remote Customer Service Representative, I build meaningful relationships with customers via inbound calls and assist with their needs to the best of my ability. Afni is a third-party company for Verizon, so working for Afni gave me the opportunity to be a part of Verizon's porting, credit, and activation department. My duties would consist of porting, activation, basic troubleshooting, and some customer service abilities I was granted to have access to more tools.
Customer Service Representative at Amazon (2015-03 – 2019-02)
As an Amazon Representative I must be focused on preventing and solving problems for customers, from designing and developing self-service technologies, building, and managing products and programs, to interacting directly with customers. I also must listen to customers and escalating pain points to enable Amazon to improve and deliver world-class customer service.
Claims Customer Service Agent at STATE FARM (2008-08 – 2015-01)
By taking a communications class at my high school it gave me the opportunity to get an internship with State Farm while still in school. After I graduated, I was offered a permanent position with a promotion. I enjoy working with others so I was eager to offer high-quality customer service that I would want to receive. I was on the front phone lines: answering billing questions, making policy changes, and giving recommendations to fully protect policy holders.
Data Collector at Medical City Healthcare (2005-01 – 2008-08)
High school DIPLOMA in Upper secondary education – CENTRAL HIGH SCHOOL (2005-05 – 2005-05)
