Keyholder at Lovepop (2023-08 – Present)
Manage high-volume daily interactions and administrative operations
- Manage high-volume daily interactions, providing accurate information and resolving inquiries in a fast-paced environment
- Maintain detailed records of daily revenue, shipments, and deposits using Excel tracking systems, improving data accuracy by 10%
- Support daily operations, including opening/closing procedures, ensuring organization and compliance with company standards
- Coordinate communication between team members to maintain workflow efficiency across multiple locations
- Handle financial documentation and deposits with 100% accuracy
- Prioritize tasks effectively while balancing customer service, operational needs, and administrative responsibilities
- Analyze customer feedback and contributed to process improvements and product updates
Keyholder at Framebridge (2024-12 – 2025-12)
Managed high-volume customer interactions and order coordination
- Managed high-volume customer interactions (30+ daily) via phone, email, and in-person while maintaining accuracy and professionalism
- Coordinated order tracking, documentation, and customer notifications to ensure timely service completion
- Maintained detailed electronic records using CRM systems, ensuring accuracy and organization of customer information
- Processed incoming inventory (50+ items multiple times weekly) with 100% accuracy
- Implemented follow-up communication processes, improving customer engagement and workflow efficiency
- Resolved customer concerns promptly, ensuring a positive experience and maintaining service standards
- Supported multi-location operations, ensuring consistency in communication and service delivery
Administrative Assistant at Angelo David Salon (2022-01 – 2024-01)
Managed high-volume scheduling and customer coordination
- Managed high-volume scheduling, check-ins, and customer coordination, reducing wait times and improving overall flow
- Handled 30+ daily interactions via phone, email, and in person with a high level of accuracy and professionalism
- Maintained organized records of appointments, services, and transactions using POS and internal systems
- Supported daily administrative operations, including data entry, inventory tracking, and order management
- Assisted with resolving scheduling conflicts and service issues to maintain smooth operations
- Coordinated communication between staff and clients to ensure timely service delivery
Customer Service Representative Lead at Monsieur Touton (2017-08 – 2022-01)
Managed high-volume inquiries and accounts receivable processes
- Managed 100+ daily inquiries, ensuring accurate communication and timely resolution of issues
- Maintained and updated customer accounts, ensuring data accuracy and completeness
- Coordinated order processing, delivery scheduling, and logistics communication across teams
- Led accounts receivable processes, including invoice reconciliation, payment tracking, and discrepancy resolution
- Improved operational efficiency by implementing process improvements and system corrections
- Collaborated with internal teams to ensure accurate documentation and smooth workflow operations
- Demonstrated strong attention to detail while handling financial and customer data
