Building Permit Services Manager - City of Miami Beach - Miami Beach, FL
(2010-09)
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Identified, reviewed, and applied policies and procedures.
- Developed and initiated projects, managed costs, and monitored performance.
- Supervised 10 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
PERMIT CLERK II - City of Miami Beach - Miami Beach, FL
(2006-09 - 2010-09)
- Updated documents such as municipal codes and city charters.
- Created documents with applicant information and verified data against Customer Application and permitting system.
- Informed customers of additional steps needed to obtain permits.
- Updated Contractor Licenses information using Permitting system.
- Assist with training new staff on permitting system and procedures.
- Provide excellent Customer Service to customers and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Permit Clerk I - City of Miami Beach - Miami Beach, FL
(1999-12 - 2006-09)
- Updated documents such as municipal codes and city charters.
- Created documents with applicant information and verified data against Customer Application and permitting system.
- Informed customers of additional steps needed to obtain permits.
- Updated Contractor Licenses information using Permitting system.
- Provide excellent Customer Service to customers and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Clerk Typist - City of Miami Beach - Miami Beach, FL
(1998-03 - 1999-12)
- Completed basic calculations and formulas to verify data accuracy prior to entry.
- Verify data enter database by reviewing, correcting and deleting data.
- Entered data into databases in alphabetic and numerical order.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Process Sanitation (Dumpster) permits
- Schedule Inspections for Permits and Complaints
- Process Payroll for Sanitation
