Raven Epps

Detail-oriented and people-focused administrative professional with extensive experience in healthcare operations, employee support, admissions coordination, and office administration. Skilled in maintaining accurate records, managing confidential information, coordinating schedules, handling front desk operations, and supporting fast-paced environments. Strong communication, organizational, and problem-solving skills with experience using EMR systems, Excel, and multi-line phone systems.

HR COORDINATOR at St. Joseph Hospital (ITLR) (2022-03 – Present)

• Manage employee intake documentation, onboarding support, scheduling coordination, and confidential record maintenance for behavioral health and substance use programs.
• Maintain accurate data entry across internal systems while ensuring compliance with HIPAA standards and administrative procedures.
• Utilize Excel spreadsheets and reporting tools to track data, reconcile records, identify discrepancies, and improve workflow accuracy.
• Provide professional front desk coverage by answering multi-line phones, greeting visitors, and assisting employees and clients with questions and documentation.
• Support admissions and case coordination processes by reviewing forms, verifying information, and ensuring timely processing of required paperwork.
• Collaborate with multidisciplinary teams to maintain organized workflows and ensure continuity of care and operational efficiency.

MENTAL HEALTH AIDE at New Bridge Medical Center (2019 – 2022-03)

• Delivered direct care and emotional support to adult and geriatric psychiatric patients in a fast-paced clinical environment.
• Monitored patient behavior and documented changes to support treatment planning and patient safety.
• Assisted with crisis intervention and de-escalation techniques during high-risk situations.
• Collaborated with nursing staff and interdisciplinary teams to provide quality patient-centered care.

RECOVERY COACH (PER DIEM) at Monte Nido Eating Disorder Center (2025 – Present)

• Provide behavioral and emotional support to residents in a structured recovery environment.
• Monitor client progress, maintain documentation, and support adherence to individualized treatment plans.
• Communicate effectively with therapists, nurses, and support staff to ensure coordinated care.

UNIT CLERK at South Oaks Hospital (2011 – 2019)

• Managed front desk operations, patient admissions, scheduling, and administrative workflows within a psychiatric unit.
• Maintained patient records, insurance documentation, and EMR updates with strong attention to detail.
• Coordinated communication between medical staff, patients, and external providers while supporting office efficiency.

Nursing Program – Bergen Community College

High School Diploma – Copiague High School