Raviprakash Goud

Results-driven Operations, Supply Chain & Retail leader with 11+ years of progressive experience across organised retail, high-volume warehousing, dark-store operations, last-mile logistics, transportation management, vendor management, and large-scale team leadership. Currently driving store profitability, KPI performance, and customer excellence as Store Manager at Reliance Retail Limited. Delivered operational excellence across e-commerce, quick commerce, agri-supply chain, cab logistics, and transportation sectors — managing teams of 90+ and consistently processing 1,500–1,700 orders daily with strong SLA adherence.

Proven track record in building SOPs from scratch, establishing franchise-based hub networks at national scale, managing end-to-end transportation operations and fleet coordination, driving cost efficiencies through vendor renegotiation, and leading multi-tier teams across high-velocity environments. PGDM-qualified (Welingkar Institute, 2024). Proficient in ERP/WMS systems including SAP, Tableau, WorQ, and ShopTree.

Targeting senior leadership roles in Organised Retail, Supply Chain, 3PL Logistics, Transportation Management, or Warehouse Operations — environments where strategic thinking, operational depth, and people leadership create sustainable business impact.

Store Manager at Reliance Retail Limited (2026-03 – Present)

• Drive store sales growth through effective business planning, forecasting, and identification of revenue opportunities across product categories.
• Manage overall store profitability by improving sales performance, gross margins, and EBITDA; monitor and control operational expenses for sustainable bottom-line performance.
• Ensure adherence to Store SLAs, Annual Operating Plan (AOP), and Store Excellence standards; maintain 100% compliance with SOPs, statutory requirements, and operational guidelines.
• Monitor and improve customer satisfaction through Net Promoter Score (NPS) initiatives, maintaining NPS consistently above target levels; ensure timely resolution of customer concerns.
• Manage inventory efficiently through stock optimisation, inventory ageing control, stock turn improvement, and negative inventory control; control shrinkage via periodic audits and loss prevention initiatives.
• Drive key retail KPIs including Sales Conversion, Available to Ship (ATS), Number of Bills (NOB), Store Ranking, and Customer Index.
• Lead visual merchandising execution and maintain brand standards across the store; plan and execute local marketing campaigns, sales promotions, and customer engagement activities.
• Conduct competitor analysis and market mapping to provide insights on pricing, promotions, and product offerings.
• Lead talent development, succession planning, employee engagement, and workforce optimisation; conduct regular training programmes on product knowledge, customer service, selling skills, and operational excellence.
• Manage performance reviews, coaching, and career development for store associates and team leaders; build a talent pipeline to support New Store Openings (NSO) and future business expansion.

Operations & Transportation Manager at Cab-Eez Infra Tech Pvt. Ltd. (2023-06 – 2025-10)

• Designed and embedded the Business Operating Model across all hubs, integrating transportation workflows, ensuring consistent process implementation and measurable efficiency gains at every operational level.
• Collaborated with Business Head to establish a scalable PAN-India franchise-based hub network — enabling national reach without proportional overhead increase, with standardised transport SOPs across all locations.
• Managed end-to-end transportation operations including vehicle dispatch on a volumetric basis, route planning, driver allocation, and real-time tracking to ensure timely pickups and deliveries across the network.
• Developed performance-based incentive programs for hub managers and cab operators, improving driver retention and hub productivity significantly; reduced vehicle idle time through optimised scheduling.
• Oversaw transport vendor management and fleet contractor relationships — negotiated commercial terms, managed SLA compliance, and ensured timely RTVs to minimise costs and stock ageing.
• Introduced supplementary and alternate revenue-generation models across transportation and hub operations, contributing to year-on-year profitability growth.
• Managed complete warehouse operations: manpower allocation, daily cycle counts, and inward/outward QC with severity-level segregation.

Senior Store Manager — Dark Store Operations at Dunzo Digital Pvt. Ltd. (2022-03 – 2023-04)

• Managed a 53,000 sq. ft. dark-store operation with a team of 90+ (30 Pickers, 4 Supervisors, 4 Billers, 5 Putters, 50 Delivery Executives), consistently processing 1,500–1,700 orders per day.
• Directed end-to-end first-mile and last-mile delivery operations, maintaining strong SLA adherence and low RTO rates through proactive route planning and real-time roster adaptation.
• Maintained inventory accuracy via daily cycle counts, stock reconciliation, and regular expiry/perishables dump data review — minimising shrinkage and wastage.
• Submitted daily RCA reports on RTOs, PRTOs, and rescheduled orders to Area Manager; managed all OFD trackers and EOD batch settlement via POS device.
• Adapted rosters dynamically to demand patterns and seasonal spikes — sustained high-volume output without SLA breach or service disruption.

Operations Manager — Dark Store & Last-Mile Logistics at Grofers India Pvt. Ltd. (now Blinkit) (2021-12 – 2022-03)

• Led dark-store operations for first-mile and last-mile logistics; managed route planning, inventory flow, and manpower allocation across a team of 30 Pickers, 4 Supervisors, and 50 Delivery Executives.
• Oversaw hiring, training, and daily rostering; monitored OFD shipments, managed ERP updates, and submitted daily operational summaries to leadership.
• Ensured smooth operational continuity during the strategic Zomato acquisition and Blinkit rebranding, maintaining SLA adherence and team morale throughout the transition.

Senior Executive — Market Intelligence & Supply Chain Operations at Ninjacart (2019-04 – 2020-08)

• Managed market intelligence operations and supply chain coordination for the B2B agri-supply network — a strategic, data-driven role spanning vendor management and distribution oversight.
• Oversaw warehouse manpower management, coordinated with sales and zonal teams, and generated daily performance reports covering on-time delivery, returns, and cash collections.
• Managed transport and labour vendor relationships; ensured daily dispatch and on-time delivery/pickup SLAs were consistently met across the distribution network.
• Recognised with Best Employee Award for outstanding performance in field operations and market intelligence.

Senior Executive / Supervisor — Transportation & Warehouse Operations at Furlenco Kieraya Furnishing Solutions Pvt. Ltd. (2017-07 – 2021-11)

Two tenures: Jul 2017–Mar 2019 & Sep 2020–Nov 2021

• Managed a 53,000 sq. ft. warehouse with 70+ field executives overseeing inward receipt, transportation coordination, and dispatch operations for furniture and home furnishing products.
• Planned and coordinated end-to-end transportation logistics for inbound and outbound movements — scheduled vehicle deployments, optimised delivery routes, and managed last-mile fulfilment to customer locations.
• Supervised transport vendor relationships — negotiated pricing and commercial terms for third-party carriers, monitored vehicle availability, and ensured on-time pickup and delivery SLAs.
• Managed driver scheduling and fleet allocation; coordinated with logistics partners to maintain high delivery success rates and minimise RTOs and failed-delivery incidents.
• Processed pre-alert mails from DCs, verified manifests, completed ERP in-scanning, and performed beat-wise shipment segregation; created run sheets and RVPs for daily dispatch.
• Managed accurate handover of Prexo, RVP, and RTO items through detailed log-book entries; forwarded RVS/RTO/Prexo with pre-alerts to respective DCs.

Customer Associate — Store & Warehouse Operations at Flipkart (2014-12 – 2017-06)

• Managed end-to-end store and warehouse operations: ERP in-scanning, manifest verification, run-sheet creation, OFD monitoring, and EOD batch settlement.
• Maintained backend trackers; submitted accurate daily shipment summaries and delivery status reports to Area Manager; ensured proper handover of Prexo, RVP, and RTO items.
• Recognised with 2× Best Employee Awards for consistently top-ranked operational performance across the team.

PGDM – Welingkar Institute of Management, Mumbai (2024-03)

B.Com – Mumbai University (2020-09)

HSC (12th) – Maharashtra Board (2013-02)

SSC (10th) – Maharashtra Board (2011-03)