OFFICE MANAGER - San Antonio Medical Partners - San Antonio, TX
(2026-04)
- Coordinated daily office operations and maintained a welcoming environment.
- Managed scheduling and appointments for medical staff and patients.
- Oversaw inventory management of medical supplies and office materials.
- Facilitated communication between departments to ensure efficient workflow.
- Assisted in onboarding new employees by providing training and resources.
- Developed office policies to improve efficiency and compliance with regulations.
PHLEBOTOMY SUPERVISOR - Diabetes & Glandular Disease Clinic - San Antonio, Texas
(2023-09 - 2026-04)
A Phlebotomy Supervisor at a clinic such as DGD Clinic has a dual role, blending hands-on expertise with leadership responsibilities to ensure the efficient and compliant operation of the phlebotomy services. Key responsibilities include:
- Supervising Daily Operations: Overseeing the daily activities and workflow of the phlebotomy team to ensure efficient patient flow and accurate specimen collection across all shifts.
- Scheduling and Staffing: Creating and managing staff schedules and assignments to ensure adequate coverage and meet operational needs efficiently, while also monitoring overtime.
- Inventory Management: Maintaining an adequate stock of phlebotomy supplies and equipment, ordering new items as needed, managing the budget for supplies, and ensuring all equipment is properly maintained and calibrated.
- Problem-Solving: Handling operational issues, resolving bottlenecks, addressing equipment problems, and managing high patient volumes effectively.
- Documentation and Record Keeping: Ensuring timely and accurate documentation of patient interactions and sample collections in the Electronic Health Records (EHR) or Laboratory Information Systems (LIS).
- Training and Development: Serving as a primary instructor for new hires and providing ongoing training and professional development opportunities for existing staff on proper venipuncture techniques, safety protocols, and new procedures.
- Performance Management: Monitoring and evaluating team performance, providing coaching and constructive feedback, and conducting performance reviews.
- Mentorship and Guidance: Providing leadership and mentorship to the team, fostering a collaborative work environment, and acting as a resource for less experienced staff.
- Conflict Resolution: Addressing and resolving conflicts or disciplinary issues among team members promptly and professionally.
- Quality Control: Implementing and enforcing quality control and assurance measures, regularly auditing collection processes, and analyzing data to identify trends and prevent errors.
- Regulatory Compliance: Ensuring strict adherence to all safety and infection control policies and procedures, as well as federal, state, and local regulations (e.g., OSHA, CLIA, HIPAA).
- Policy Development: Creating and implementing new phlebotomy policies and procedures for the team in collaboration with laboratory management.
- Handling Escalated Issues: Addressing patient and provider complaints, concerns, or issues related to phlebotomy services with professionalism and empathy.
- Direct Patient Interaction: Assisting with difficult blood draws or complex cases when necessary.
- Interdepartmental Collaboration: Liaising and collaborating with laboratory staff, physicians, and nursing staff to optimize collection processes and improve overall patient care and outcomes.
LABORATORY MANAGER - iGenomeDx Inc. - San Antonio, United States
(2019-05 - 2023-09)
- Managing Inventory log for lab and supplies room and logging daily received packages, facilities and location
- Preparing kits, keeping yearly logs of shipping and receiving all patient samples for testing.
- Reviewing every test requisition for pre-analytical identification and missing information.
- Contacts account facilities for missing information, updates and maintains sample compliance.
- Preparing lab inventory checklist and calendar in consultation with laboratory owners for monthly QC checks.
- Reviews documents for prior-authorization, adheres to the guidelines for submission.
- Manages employee usage of computers and user credentials for HIPAA compliance.
PHLEBOTOMIST/SPECIMEN COLLECTOR - ACCU Reference Medical Laboratory - San Antonio, United States
(2014-08 - 2018-10)
- Performs daily phlebotomy activities of patient service center (PSC).
- Mobile and in-office phlebotomy (IOP) accurately and on time.
- Performs with confidence, both the specimen collection and processing duties, following established procedures.
- Demonstrates organizational commitment and promotes a positive image to patients, clients and employees.
- Records and maintains all orders and documentation.
PHLEBOTOMIST/LAB TECH - DABAS Cancer Institute - San Antonio, United States
(2006-06 - 2012-08)
- Served as a key member of interdisciplinary healthcare team for a fast pace oncology medical practice.
- Collected patient blood, urine and vitals in a safe sanitary manner for diagnostic testing by using, calibrating and maintaining a Beckman Coulter blood analyser.
- Assisted two medical doctors and an RN team in ensuring optimal patient care and proper functioning of the chemotherapy room.
- Educated patients and family members with chemotherapy regimens and expectations.
- Started intravenous therapy through vein, port and or PICC line.
- Assisted with preparation, administering a local anaesthetic, and the collection of bone marrow biopsy for diagnosing purposes.
- Collected vitals and testing results for patients to discuss with doctors.
- Received a passing score with the state of Texas Health and Human Services and CLIA for four oncology laboratories.
14ECHO10 PATRIOT MISSILE OPERATOR - US Army - San Antonio, United States
(2000-01 - 2004-01)
- Completed Basic training at Fort Sill Lawton, Oklahoma
- Graduated through a 26-week advanced individual training course at Fort Bliss El Paso, Texas
- Conducted live and simulation war time training and stationed at Babenhausen Germany and Warsaw Poland.
- Served in Operation Iraqi Freedom while deployed to Bahrain in 2003.
- Honourably discharged.
