Ray Estrada

Seeking a position where i can apply my experience and skills i have learned as a Auto Repair Shop Manager and contribute toward the successful future of a Auto & Collision Repair Company. I hope to secure a full time position with a company in an automotive-related field. I am both comfortable being assigned a particular task or tasks, and equally efficient assisting with many different stages of auto repair & servicing.

I pay much attention to even the smallest of details, and as a result, i am excellent help with Q.C/Q.A Inspection before delivery and i keep very complete and thorough data record keeping on all vehicles beginning at receiving, again during any updates or changes in status, and again before final inspection and delivery to customer.

Manager at Pro Auto Restoration (2020-10 – 2026-08)

As manager I was responsible for making sure all areas of this auto restoration/ auto repair company were functioning smoothly, and at full potential. Sometimes requiring redesign of a particular process and then passing down training of new or updated process to all employees.

• Familiarizing myself with estimating applications for collision / mechanical estimate/R.O.'s.
• Stay up to date and fully Understand the functionality and capability of each software/application available and advise on which program the company would benefit most from.
• Meeting and greeting new and returning customers, pridefully introducing myself and the business and verbally listing/explaining the services that are available.
• Listening and getting an understanding of exactly which services are of interest to the customer and explore any alternative options available as necessary.
• Accurately and efficiently inputting customer and vehicle information thoroughly into computer estimating/R.O. software and presenting customer with easy-to-understand printed estimate/repair order.
• Offering my availability by phone or by text for any future follow up questions or concerns customer may have
• Explain the repair process or insurance claims process from start to finish in an easy to understand way and answer any questions regarding rights or requirements as an insured, claimant, uninsured respectively
• Quality inspect every vehicle on arrival always by photo/video & again before vehicle delivery.
• Quality Inspect all areas we worked and sign off as repairs Meet company's high standard of quality.
• Also have a thorough understanding of insurance claims process as an insured, claimant, uninsured and I am fully capable of handling an insurance claim in all areas from start to finish on behalf of a auto repair Company.
• Scheduling and meeting insurance Adjustor to assess damage to vehicle as sometimes necessary and I'm confident and willing to go to bat on behalf of repair Company to ensure we are paid for sufficient amount of labor and paint hours required to repair and refinish to pre accident condition on a global standard and expectation of quality.
• Willing and able to perform tear down of insurance claim vehicle jobs for adjustors and for accurate estimation.

Part Time Load Supervisor at U.P.S. UNITED POSTAL SERVICES (2017-03 – 2020-10)

Started at Sunnyvale UPS Hub and quickly promoted to Part Time Supervisor and transferred to newly opening Fremont UPS Hub, where i assisted in the opening and launching of the new FREMONT UPS HUB. I then continued as a part time supervisor for the 3 years i was with UPS

Installer/Warehouse Lead at Stations DBA Adrian Inc (2015-01 – 2017-03)

Workstations Installers for large corporations and full time warehouse manager responsible for offloading large semi transport trucks and identifying product received, labeling product, logging received product, palletizing, shrink wrapping, and located available locations for safe storage safekeeping within the racks of our warehouse where we we responsible for the safekeeping of large product, usually workstations. Much time was spent using forklift and carefully moving around high priced office furniture and safely storing said furniture for our clients.

• Also responsible for training and certifying all warehouse staff on safely operating the forklift inside and outside and formally forklift certifying all newer staff.

Estimator/Auto Insurance Claim Handler at Skills Auto Restoration & Paint (2008-02 – 2014-12)

Handled all of the insurance claims jobs received and handled claim in all areas from start to finish. setup vehicle for inspection by insurance adjuster.

• record all information and repair information and prepare an estimate of record for the customer and the insurance company and follow up on any discrepancy's.
• prepare any supplement reports as necessary and follow up with insurance company.
• assist customers with obtaining rental vehicle or alternate transportation as required.
• act as the go between between auto repair shop, the vehicle owner, the insurance company, and any other involved parties.
• keep customer updated of vehicle status and expected completion dates and pick up arrangements.

ISO Internal Auditor at WCQ West Coast Quartz Corporation (2005-06 – 2008-01)

My first job, right out of high school, I began as an admin/document control specialist. After 1 year with company, I was moved to the company's corporate office, trained am& certified by U.L.

United

Laboratories as an Internal Auditor after demonstrating understanding of I.S.O 9001 International Standard of Organization. My primary responsibility was maintaining the company's ISO Certification by routinely auditing all of the company's departments and ensuring compliance with the ISO Standard, issuing written corrective action's for any negative audit findings and written preventive action plans for any other troubling findings.

• Eventually parted with company after competitors purchase the company and moved employees from other company into our building and 70% of company was laid off.

GED – Metro Education District (2001-09 – 2005-06)

Automotive Repair Field