Customer service representative
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I have excellent verbal and written communication skills. Also, I’mable to identify and resolve customer issues using my problem-solving skills. I’m an active listener when it comes to customer needs.I’m empathetic and able to understand customer concerns. Also, I have excellent computer literacy (e.g., typing speed, navigating software). I’m able to work in a fast-paced environment. Also, I’m determined in accomplishing my goals.
SBA Communications Hilliard, OH (Remote)
Customer service representative 03/2020 - 10/2022
· Answered customer questions about SBA loans and grants. Also, I helped customers check their loan status.
· Gathered information for the loan application.
· Collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application.
· Researched and corrected mistakes in applications for clients
· Reviewed file documentation for missing information
· Met loan application deadlines.
· Processed loan applications and disbursements, ensuring accuracy and compliance.
· Prepared legal documents
· Interviewed applicants to gather personal and financial information.
· Filed and saved loan or grant records, reviewed customer accounts, and presented repayment schedules.
· Addressed customer inquiries and corrected application errors to meet deadlines.
