Raymond Alvic Cañete

Results-oriented professional with expertise in different trades such as solar, HVAC, plumbing, electrical and retail. Comfortable working with clients and internal teams to keep projects and daily operations running smoothly. Skilled in handling customer communications, organizing tasks and documents, and using digital tools like Google Workspace(email/calendar/drive/sheets) and Microsoft Office to stay organized and meet deadlines.

Known for being dependable, detail-oriented, and able to adapt quickly while maintaining good service quality and work efficiency. Also, ran my own business construction and HVAC company in the past which sharpened my skills when it comes to maintaining good relationship with leads, processing permits with AHJ, and communicating efficiently with internal team members and as well as external partners (vendors/suppliers and subcontractors)

Permitting specialist at Freelance (2023-01 – Present)

• Handles monitoring and organizing of Sales agreements
• In-charge of following-up permitting requirements for Solar, HVAC, plumbing and electrical projects with customers, engineering team, internal team.
• Submitting of permits and all the necessary documents until closing of permits
• Scheduling of installation/repair for the installers and technicians
• Submitting of net metering requirements for solar projects to different utilities
• Preparing initial list of materials for installers and collating all their inputs for the final list of materials to be sent to the supplier/distributor/vendor
• Following up with utilities to secure (PTO)Permission to Operate as early as possible
• Relaying of important information about active holds and solution to technicians
• Sending request for review to customers

Regional Sales Manager (Remote) at Hype Socks Inc. (2024-03 – 2025-09)

• Lead a competitive sales team, driving revenue growth and achieving sales targets.
• Set and monitor daily, weekly, and monthly objectives to ensure team performance.
• Collaborate with a BPO team, supervising 3+ managers and 20+ designers and assistants.
• Effectively manage a virtual assistant to streamline administrative tasks.
• Handle high volumes of emails and coordinate with the company's calling team for outreach.

Assistant Operations Manager (Remote) at 4M Plumbing Services (2023-10 – 2024-02)

• Schedule and coordinate service calls, ensuring efficient dispatch of technicians, and project coordinating which includes submission of permits, recording of NOC, sending milestone emails, and scheduling of inspection.
• Monitor real-time locations and job statuses to optimize operations.
• Communicate with customers regarding service updates and ensure quality control.

Tier 2 Representative & Floor Support at Concentrix Bacolod (2021-06 – 2023-08)

Retail Account

• Upsold memberships and assisted customers with claims for missing orders.
• Provided voice and chat support, ensuring excellent customer experiences.
• Assisted new representatives with complex customer concerns and escalations.
• Delivered end-of-day reports for data analysis and processed internal requests.

Billing/Sales/Retention Representative (Multi-skilled representative) at Transcom Inc. (2020-04 – 2021-05)

Telco Account

• Managed customer billing inquiries while providing professional, solution-focused support to improve customer satisfaction and retention.
• Successfully upsold service packages and promotions by identifying customer needs and recommending value-added services.
• Maintained strong customer relationships by delivering clear, professional communication regarding account and billing concerns.
• Resolved service and billing issues efficiently while maintaining company quality and performance standards.

General Manager/Owner at Carpenteros SVC | Cool Breeze Air Conditioning Solutions (2016-01 – 2020-12)

• Directed overall business operations including project management, customer relations, and service delivery coordination.
• Led scheduling and dispatch operations for technicians and staff to ensure timely completion of service and installation projects.
• Built and maintained long-term client relationships through professional service management and consistent communication.
• Handling marketing and sales for both companies
• Handling projects from meeting with a possible customer to closing of their projects.

Sales and Operations Manager at Rolin-aire Industries Corp (2013-01 – 2016-12)

• Managed sales operations and project coordination for industrial and commercial clients
• Coordinated technician deployment and service schedules to meet project deadlines and customer requirements.
• Maintained strong client partnerships through proactive communication and service support.
• Supported business growth by identifying sales opportunities and maintaining high customer satisfaction levels.