Raymond Wagoner

Determined and energetic recent graduate with prior experience in office operation coordination. Genuine interest in procedure optimization and championing organizational efficiency throughout the organization. Demonstrates fervent communication skills and upholds a comfortable and professional atmosphere in the office space.

Air Import Supervisor - Ceva freight services

(2016-09)

• Provide an efficient interface with freight forwarders, administer all freight planning, provide optimal customer service, and resolve all shipment issues.
• Evaluate all items for import, ensure accuracy in all values, and collaborate with customs brokers to provide clearance of all imports and maintain required documents.
• Monitor and respond to all customer inquiries and requests and obtain required product certifications for export and import products for customs clearance.
• Collaborate with various departments, obtain all certification documents, ensure compliance with all import and export policies, and perform regular audits on all broker activities.
• Actively work to cultivate a strong relationship with key trade accounts in each market and deliver performance against Import brand sales goals.
• Continuously monitor compliance with regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies.
• Manage relationships with vendors, and service providers, ensuring all parties are invoiced and paid on time.

Direct Support Staff - Sober Clarity

(2018-03 - 2019-08)

• Provide direct care to those with intellectual and developmental disabilities.
• Perform personal care tasks, including assistance with basic personal hygiene and ambulation, medical monitoring, and healthcare-related tasks.
• Ensures client safety and maintains a safe environment.
• Reminds and assists clients with self-administration of medications (with proper training).
• Reports changes in client's condition or family situation to administrators and supervisors.

Customer Service Agent - Swissport Cargo

(2015-10 - 2016-09)

• Identifying and assessing customers' needs to achieve satisfaction.
• Coordinate shipping with forwarders for on-air clearance deliveries.
• Prepare import-export documentation.
• Track orders and communicate with clients about the shipment's progress.
• Follow communication procedures, guidelines, and policies.
• Resolving customer complaints via phone, email, mail, or social media.

Customer Service Agent - worldwide flight services

(2014-10 - 2016-07)

• Maintain close working relationships with internal suppliers.
• Process debits/credits, order/shipping discrepancies, manual accounting adjustments, and warranty credits.
• Prepare and complete all necessary customs documentation for export shipments.
• Process all forms required by TSA and other governing agents.
• Prepare daily, weekly, and monthly reports for the ownership and Finance department as required.
• Led all administrative matters such as Employee performance tracking and evaluations.

Associate of Science - Business Administration/ Management - West Los Angeles College

Bachelor of Science - Business Administration/ Management/ Information System - California State University Dominguez Hills